Cameron Shields

In my role as a front-line customer service specialist, I had the privilege of supporting Australian health merchants

Our team supported doctors, practice managers and hospitals with general enquiries, troubleshooting, service, and sending out and following up on deliveries

Key responsibilities

• Customer Service experience
• CRM knowledge
• Ability to actively listen
• Troubleshooting assistance

In my role as a front-line agent, I had the privilege of supporting both Australian and New Zealand owners in hybrid working environments. Our team supported owners with general enquiries, troubleshooting, service and delivery enquiries, as well as sales

Key responsibilities

• Customer Service experience
• CRM knowledge
• Ability to actively listen
• Able to work both at home and in an office
• Troubleshooting assistance
• Sales assistance
• Achievements
• Regularly achieved a personal Net Promoter Score of +70
• Exceeded sales KPI for the year of 2023 by 64%
• Handled over 3000 inbound contacts for the year of 2023 with an Average Hold Time of 8 minutes and 40 seconds (2% higher than target)

I worked in 2 separate stores, primarily in a customer facing role. I served primarily as door greeter and register operator. I also participated in various stocktakes and returning of refunded items

Key responsibilities

• Checkout Operator
• Door Greeter

• Elevated the station''s profile by actively participating in community events, representing the brand and fostering goodwill.
• Assisted in producing engaging promotional spots for the station, increasing brand awareness among listeners.
• Boosted audience growth by consistently delivering high-quality content in a timely manner.