Camila Alfaro
Brisbane,QLD
Summary
A highly motivated and results-driven professional with over 8 years of experience providing outstanding customer service, developing strategic partnerships and exceeding target sales within the International Education industry. With a proven track record of solid sales history, thrives on establishing, developing and maintaining positive relationships with internal and external stakeholders to ensure targets are achieved. Currently pursuing career development opportunities as a Business Development Manager to contribute to the organisation's business development strategy to achieve desired business results.
Overview
8
8
years of professional experience
Work History
Team Leader and Business Development Manager
Compare Club
Brisbane
04.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Grew Customer base by 50%.
- Award of being the number 1 team leader.
Team Leader and Business Development Manager
Nomadas Experience
08.2019 - 12.2022
- Mentoring and guiding staff members to foster proper completion of assigned duties.
- Building strong relationships with customers through positive attitude and attentive response.
- Facilitating training for associates through daily coaching and regular performance appraisals.
- Participating in cross-functional team-building activities
- Ensuring the effective operation of the Sales team by providing leadership and guidance, monitoring processes to maximise strong and positive relationships with all stakeholders, and ensuring effective and regular reporting to management.
- Recruiting, assisting in the onboarding process, and training high-performing employees to achieve sales, profitability, market share, and business plan objectives
- Key achievement: Travelled to Canada to represent the business and open a new market as part of the business development strategy.
- Grew sales by 60 % and boosted profits, applying proactive management strategies and enhancing sales training.
- Grew Customer base by 60%.
- 92% increase in customer satisfaction.
- Award of being the number 1 in the company.
Sales Representative
Your Aussie Life
09.2016 - 08.2019
- Engaged with customers to build rapport and loyalty.
- Grew sales by 82 % and boosted profits, applying proactive management strategies and enhancing sales training.
- Assisted with the development and implementation of marketing and client experience initiatives
- Liaised with external stakeholders to ensure KPIs and milestones were met.
- Assisted with the development and implementation of the strategic sales and marketing plans.
- Developed and maintained effective smooth relationships with customers and internal team members/departments ensuring their satisfaction.
- Worked collaboratively in the team to support the development of sales and marketing activities and strategies to further develop the business, as well as increasing overall sales efficiency and profitability through stakeholder relationships.
Education
Diploma in Business -
Lonsdale Institute
01.2022
Advanced Diploma in Leadership and Management -
Nova Institute
09.2021
Diploma in Project Management -
Lonsdale Institute
01.2021
Diploma in Leadership and Management -
Nova Institute
01.2020
Bachelor of Public Relations and Communications -
Universidad del Pacifico
01.2014
Skills
- Excellent communication and relationship building skills
- Flexible and adaptable to change in a fast-paced environment
- Ability to work autonomously and as a proactive team member
- Highly developed negotiation, communication, organisational and influencing skills at senior levels, both internally and externally
- Highly developed organizational, prioritization and multitasking abilities
- An excellent track record of hunting sales and growing market share and revenue
- Ability to multitask and perform under tight deadlines and tight budgets
- Superior communication and interpersonal skills with the ability to interact with and influence a range of stakeholders at various levels and with external partners
- Experience with establishing and maintaining relationships with different partners
- Strong commercial acumen
- Ability to attract & recruit new customers, build relationships and drive revenue growth
- Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
- Language: fluent English, native Spanish, basic Greek, basic Japanese, basic Italian
Timeline
Team Leader and Business Development Manager
Compare Club
04.2023 - Current
Team Leader and Business Development Manager
Nomadas Experience
08.2019 - 12.2022
Sales Representative
Your Aussie Life
09.2016 - 08.2019
Diploma in Business -
Lonsdale Institute
Advanced Diploma in Leadership and Management -
Nova Institute
Diploma in Project Management -
Lonsdale Institute
Diploma in Leadership and Management -
Nova Institute
Bachelor of Public Relations and Communications -
Universidad del Pacifico