CAMILA ALONZO CASTRO
Nunawading,VIC
Summary
Results-driven and detail-oriented professional with over 5 years of experience in customer service, child care and education. Proven track record of delivering high-impact solutions, improving efficiency, and driving growth. Strong communicator and team player with expertise in Microsoft Excel,Project Management and Austswim teaching and water safety. Seeking to leverage skills and experience to contribute to a forward-thinking organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SWIM INSTRUCTOR/TEACHER
Just Swimming
01.2022 - Current
- Patience and Adaptability working with individuals who learn at different paces and comfort in the water
- Clearly present and explain educational material to students
- Planning and Developing Lesson plans and content
- Educational and classroom management
- Ability to improve performance and progression
- Experience working with children of all age groups and adults
- Responsibility and Safety Awareness
- Leadership and Confidence Taking charge of a group, maintaining safety, and demonstrating authority in an engaging and positive way
Customer Experience Ambassador
Australian Open
01.2024 - 02.2025
- Gained strong leadership skills by managing projects from start to finish
- Handled player enquires in professional manner
- Promoted good customer service and premier customer satisfaction by demonstrating friendly demeanour and can-do attitude
- Managed media relations for organizations to produce successful results
TUTOR
Kumon
01.2020 - 01.2021
- Curriculum knowledge
- Adaptability to work with a range of students and teaching methods
- Patience and Enthusiasm to motivate students for their work
- Incorporated flexible ways to enhance learning for different students
TEAM MEMBER
KFC
01.2019 - 01.2021
- Maintained a high standard of customer service during fast-paced environments
- Strong and clear communication skills with co-workers and management
- Assisted management with admin inventory count and stock ordering
- Adaptability and reliability ability to change responsibility and new procedures consistently showed up on time
Education
Bachelor of Art -
Swinburne University
01.2027
Completed coursework towards Secondary School -
Mullauna College
Skills
- Strong Communication skills
- Fluent conversation skills
- Customer Service
- Team work and flexibility
- Bilingual
- Problem Solving
- Microsoft Excel software experience
- Certified in Project Management
- Multi-tasking
- Motivated attitude
- Organised/ Prepared
- Public speaking
- Adaptability
- Dependability
- Customer service orientation
- Time management
- attention to detail
Certification
- CPR training
- Working with Children Check
- National police check (updated from last 6 months)
- Austswim swimming and water safety license
- Project management
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Ambassador
Australian Open
01.2024 - 02.2025
SWIM INSTRUCTOR/TEACHER
Just Swimming
01.2022 - Current
TUTOR
Kumon
01.2020 - 01.2021
TEAM MEMBER
KFC
01.2019 - 01.2021
Bachelor of Art -
Swinburne University
Completed coursework towards Secondary School -
Mullauna College
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