Camila Boni
Pottsville,NSW
Summary
Proven Media and Marketing Relations Coordinator at TIM Telecom, adept in relationship building and strategic social media use, enhanced client media presence and managed crises effectively. Skilled in customer service and work planning, I consistently exceed performance standards, fostering significant client satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Media and Marketing Relations Coordinator
TIM Telecom
01.2005 - 12.2007
- Secured high-profile media placements for clients through targeted pitching and relationship-building with journalists.
- Monitored media landscape for emerging trends, identifying opportunities for proactive storytelling and thought leadership initiatives.
- Leveraged social media platforms strategically to amplify earned media successes while engaging directly with target audiences online.
- Assisted clients in navigating and managing negative press, providing guidance on effective communication strategies to minimize impact.
- Collaborated closely with marketing teams to ensure seamless integration of media relations efforts within broader promotional campaigns.
- Built strong relationships with local, regional, national, and international reporters covering a variety of beats relevant to client sectors.
- Supported new product launches with well-coordinated media blitzes that generated excitement among consumers and industry professionals alike.
- Collaborated with internal teams to develop compelling press materials, ensuring consistent messaging across all channels.
- Handled multiple client accounts simultaneously while consistently meeting deadlines and achieving set objectives.
- Managed crisis communications, mitigating potential damage to client reputation and maintaining positive public perception.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Cleaner
Marriot Hotel
07.2008 - 12.2008
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Waitress
Palm Garden Chinese Restaurant
02.2009 - 04.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Deli Staff
Foodworks
01.2010 - 12.2010
- Increased sales by creating appealing deli displays and promoting daily specials effectively.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, well-stocked deli counter.
Cleaner and Housekeeper
Bond University
11.2010 - 06.2011
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Salesperson
Zoza Multiwear Design
08.2011 - 01.2013
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Housekeeping Cleaner
Peppers Resort / Mantra Resort
01.2013 - 07.2013
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Education
Bachelor of Communications - Social Communications
Anhembi Morumbi University
Sao Paulo, Brazil12.2005
Complete Course: Upper Intermediate - General English
Langports English School
Surfers Paradise, QLD07.2008
Diploma - Graphic Design
Aica
Southport, QLD12.2009
Certificate III - Community Service
Verto
Pottsville, NSW08.2024
Skills
- Customer Service
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Document Management
- Multicultural Competence
- Empathy Development
- Attention to Detail
- Compassionate
- Community Resources
- Client Needs Assessment
- Service planning
Timeline
Housekeeping Cleaner
Peppers Resort / Mantra Resort
01.2013 - 07.2013
Salesperson
Zoza Multiwear Design
08.2011 - 01.2013
Cleaner and Housekeeper
Bond University
11.2010 - 06.2011
Deli Staff
Foodworks
01.2010 - 12.2010
Waitress
Palm Garden Chinese Restaurant
02.2009 - 04.2011
Cleaner
Marriot Hotel
07.2008 - 12.2008
Media and Marketing Relations Coordinator
TIM Telecom
01.2005 - 12.2007
Bachelor of Communications - Social Communications
Anhembi Morumbi University
Complete Course: Upper Intermediate - General English
Langports English School
Diploma - Graphic Design
Aica
Certificate III - Community Service
Verto