CAMILA CALDERON
Melbourne
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Experience Manager
Eleven Experience
- 04.2024
- Crafting unforgettable and personalized experiences for international guests all over the world
- Complete itinerary regarding their preferences and requirements
- Main point of communications between guests and the staff.
Management Assistant
Cafe Dulce, Australia
03.2020 - 08.2022
- Coffee shop Consultant
- Market Research, Financial Projections and Budgeting, equipment selection, menu development and staff training and hiring.
Housekeeping Management Assistant
Sofitel / Mantra Hotels, Australia
05.2019 - 03.2020
- Responsible for ensuring the ultimate level of cleanliness and comfort for guests, providing a discreet and attentive service
- Morning shifts and Turn Downs Supervisor.
Management Assistant
Nordic Cleaning, Canada
06.2016 - 12.2018
- Administrative management duties
- Daily logistics and monitoring of work teams
- Client portfolio.
Restaurant Manager
Princes Cruises USA
07.2014 - 11.2015
- Reservations and host of passengers on board
- Phone operator night shift in the Room Service Department
- Main contact between staff and passengers.
Education
Diploma of Project Management -
Greenwich College
Melbourne, Australia01.2024
License in Gastronomic Management and Administration -
Academia OnbarClass
01.2022
Public Relations with Major in Marketing -
Instituto Profesional DuocUC
01.2015
Skills
- RSA Certification
- OPERA Cloud PMS
- Microsoft Office
- Team Management
- Conflict Resolution
- Assertive Communication
- Teamwork and Collaboration
- Document and Records Management
- Service Upselling
Languages
English Fluent
Spanish Native
References
- Lyn Thompson, Accor Hotels Australia, 0432099101
- Diego Bevacqua, Eleven Experience, dbevacqua@elevenexperience.com
- Francisca Retamal, Cafe Dulce, Australia, 0405148796
Timeline
Management Assistant
Cafe Dulce, Australia
03.2020 - 08.2022
Housekeeping Management Assistant
Sofitel / Mantra Hotels, Australia
05.2019 - 03.2020
Management Assistant
Nordic Cleaning, Canada
06.2016 - 12.2018
Restaurant Manager
Princes Cruises USA
07.2014 - 11.2015
Experience Manager
Eleven Experience
- 04.2024
Diploma of Project Management -
Greenwich College
License in Gastronomic Management and Administration -
Academia OnbarClass
Public Relations with Major in Marketing -
Instituto Profesional DuocUC
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