Camila Fernandez
Parramatta
Summary
Grill Cook who ensured food quality and safety while working cohesively with kitchen staff. Strong collaborator, ensuring seamless teamwork and flexibility under changing conditions.
Skilled in logistics management and guest relations, significantly enhanced customer satisfaction by resolving escalated issues with empathy and contributing to effective promotional campaigns. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Overview
6
6
years of professional experience
Work History
Grill Cook
Camy's Chargrill Chicken
01.2025 - Current
- Managed grill station during busy periods, cooking grilled and fried foods, and effectively handled multiple orders simultaneously while maintaining quality standards.
- Assembled burgers, wraps, and plates as ordered, ensuring fresh, high-quality products for customers.
- Maintained clean, organized grill stations and kitchen equipment for hygienic, orderly food preparation.
- Kept the station stocked with all necessary ingredients throughout the shift to ensure efficient product preparation and customer satisfaction.
Customer Service Coordinator
CDT
06.2023 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
- Supported event coordination efforts by managing logistics such as venue booking, agenda creation, and attendee RSVPs.
Customer Service Coordinator
Tango Uno
01.2019 - 12.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Guided groups of up to 80 people on scheduled tours.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Education
Professional Degree - Architecture
Universidad De Chile
07-2022
Skills
- Documentation skills
- Logistics management
- Guest relations
- Event preparation and planning
- Cross-cultural sensitivity
- Work under pressure
- Food safety
Languages
Spanish
Native or Bilingual
English
Professional Working
Korean
Elementary
Timeline
Grill Cook
Camy's Chargrill Chicken
01.2025 - Current
Customer Service Coordinator
CDT
06.2023 - 11.2024
Customer Service Coordinator
Tango Uno
01.2019 - 12.2022
Professional Degree - Architecture
Universidad De Chile
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