Camila Fustaine
Summary
Professional with 15 years of experience in the financial market, having worked at six major banks. Specialist in sales and marketing strategies with a proven track record in effective customer management. Enthusiastic team player who excels in collaborative environments and contributes positively to team success. Seeking opportunities to apply my skills and knowledge to drive success within a company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Waitress and Social Media Assistant
Toppi Bar And Restaurant
02.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Encouraged audience engagement and shared information about product launches and current promotions.
- Created engaging content to keep social media channels updated and on brand.
- Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels.
Waitress
Kitanda Bevs & Bites
08.2022 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Junior Assistant Manager
Banco Daycoval (Middle Market PJ)
12.2020 - 06.2022
- Conducted regular audits of cash handling procedures, minimizing discrepancies or potential fraud risks.
- Developed strong customer relationships through attentive service and effective communication skills.
- Assisted in planning special events such as seasonal promotions or holiday sales efforts aimed at boosting revenues.
- Portfolio management of platform managers, follow-up with the front and back offices, monitoring documentation and the operational part of registration, and interface with the investment area.
- Production and sending of pipelines, support with the formalization of contracts, account opening, pending issues and operations credit.
Business Manager
Banco Santander S.A (Varejo – Empresas)
04.2019 - 11.2020
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
- Commercial portfolio support with prospecting for new
clients, acting in the client portfolio with short to long-term investments, and credit lines in general.
Assistant Business Manager
Banco Bradesco S.A (Varejo – Empresas)
10.2016 - 03.2019
- Management of daily billing and discount operations
of duplicates, checks and cards. - Direct service to Companies, support in fundraising activities
financial. Monitor financial limits. - Responsible for
renewal of contracts, billing and registration updates.
Assistant Business Manager
HSBC Bank Brasil S.A (Empresas)
08.2014 - 10.2016
- Service and support for companies, support for
Management portfolios of the Campinas Platform. - Responsible for renewing customer registrations, and
monitoring credit operations. - Responsible for releasing products from collection, discounts on duplicates, checks and giro. Account opening and trading in the areas of Trade, Foreign Exchange, and Insurance.
Internship
HSBC Bank Brasil S.A (Middle Corporate)
08.2012 - 08.2014
- Corporate support management and support to departments: Trade, Foreign Exchange and Middle Office.
- Responsible for the Control of management contractual pending issues, production pipeline of the entire Middle sector containing all Platform managers.
Education
Certificate IV - Marketing And Communication
Australian College of Business Intelligence (ACBI)
Sydney, NSW05.2024
Graduate Certificate - Cambridge
The Sydney English Language Academy (SELA)
Sydney, NSW09.2023
Graduate Certificate - General English - Intermediary
Universal English College (UEC)
Sydney, NSW01.2023
Bachelor's Degree - International Business
Piracicaba Methodist University
Brazil12.2015
Skills
- Customer Service
- Time Management
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Financial Management
- Sales expertise
Certification
- Certified Investment, BM&F BOVESPA - 2011
- Conflict Management in the Workplace Course. Training - 2010
- I attended the lecture titled 'The Search for the Essence of Highly Effective People' by Carlos Alberto Zem, General Coordinator of Postgraduate Courses. (Completed in March 2011)
- ANBIMA Certification (CPA10) - 2018
Timeline
Waitress and Social Media Assistant
Toppi Bar And Restaurant
02.2023 - Current
Waitress
Kitanda Bevs & Bites
08.2022 - 01.2023
Junior Assistant Manager
Banco Daycoval (Middle Market PJ)
12.2020 - 06.2022
Business Manager
Banco Santander S.A (Varejo – Empresas)
04.2019 - 11.2020
Assistant Business Manager
Banco Bradesco S.A (Varejo – Empresas)
10.2016 - 03.2019
Assistant Business Manager
HSBC Bank Brasil S.A (Empresas)
08.2014 - 10.2016
Internship
HSBC Bank Brasil S.A (Middle Corporate)
08.2012 - 08.2014
Certificate IV - Marketing And Communication
Australian College of Business Intelligence (ACBI)
Graduate Certificate - Cambridge
The Sydney English Language Academy (SELA)
Graduate Certificate - General English - Intermediary
Universal English College (UEC)
Bachelor's Degree - International Business
Piracicaba Methodist University
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