Camila Maturana
Perth,WA
Summary
Confident Head Waitress with 5 years of hospitality serving experience. Dedicated to cultivating positive and productive atmospheres for employees and customers. Committed to top-notch customer service and dynamic leadership.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
The Grounds of the City
Sydney , NSW
06.2021 - 11.2022
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Monitored cash register operations during shifts for accuracy of transactions.
- Resolved customer complaints in a timely manner with professionalism.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Created daily shift schedules for waitstaff according to business needs.
- Assisted bartenders when needed during peak hours or when short staffed.
Bar Waiter
Tropikana
Manly, NSW
02.2020 - 10.2021
- Provided customers with information about the menu items, drinks, and specials of the day.
- Delivered ordered items to customers quickly and efficiently.
- Responded promptly to customer complaints in a professional manner.
- Took orders from customers for food and beverages.
- Greeted guests and provided them with menus.
- Processed payments using cash registers or point-of-sale systems.
- Maintained cleanliness of dining area throughout shift.
- Checked on customers to ensure they were satisfied with their meal or drinks.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleared away dirty dishes, glasses, and cutlery between courses as needed.
Waitstaff Manager
Bunker
Valdivia, Chile
05.2017 - 10.2019
- Performed cashier duties when necessary including handling payments from customers using POS system.
- Managed and trained waitstaff to ensure exceptional customer service.
- Organized weekly staff schedules based on business needs.
- Evaluated employee performance during shift evaluations and provided constructive feedback as needed.
- Conducted regular meetings with waitstaff to discuss changes in menu, specials, and other relevant topics.
- Assisted with resolving customer complaints in a professional manner.
- Developed training materials for waitstaff on proper table setting techniques and dining etiquette.
- Participated in hiring process by interviewing potential candidates for open positions within the restaurant.
- Resolved conflicts between waitstaff members in a timely manner.
- Motivated staff through acknowledgment of hard work and achievements.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Ensured that all tables are properly cleared after each guest leaves the restaurant.
Education
High School Diploma -
Windsor School
Valdivia, Chile12-2009
Some College (No Degree) - Nutrition Sciences
Universidad Mayor
Temuco, ChileSkills
- Task Delegation
- Order Accuracy
- Strong leadership
- Waiting tables
Languages
Spanish
Native/ Bilingual
Timeline
Waitress Supervisor
The Grounds of the City
06.2021 - 11.2022
Bar Waiter
Tropikana
02.2020 - 10.2021
Waitstaff Manager
Bunker
05.2017 - 10.2019
High School Diploma -
Windsor School
Some College (No Degree) - Nutrition Sciences
Universidad Mayor
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