Camila Maximo
Sydney,NSW
Summary
Experienced Head Waitress with customer service skills with 5 years of experience in the hospitality industry. Highly skilled at meeting the needs of diverse customers while keeping calm and maintaining professionalism. Dedicated to providing elevated service and providing unforgettable guest experiences. Detailed organiser of service operations with versatility in stressful circumstances.
Overview
9
9
years of professional experience
Work History
Waitress Supervisor
Manon Brasserie
Sydney, NSW
05.2023 - Current
- Assisted guests with making food and beverage selections.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Assisted other servers when needed during peak periods.
- Communicated regularly with kitchen staff regarding order status updates.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Multilingual Waitress
Pousada Estrela D'Agua
Trancoso, Bahia
10.2022 - 03.2023
- Worked in a restaurant inside a high standard hotel
- Fluent in English and Spanish, I helped foreign guests with the menu and recommended tours and restaurants with excellence and professionalism
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Self-motivated, with a strong sense of personal responsibility
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Trained new servers on restaurant policies and procedures.
Bar Waitress
Princess Cruises
Alaska/Vancouver
04.2022 - 09.2022
- Greeted customers in the bar area of a busy, fast-paced restaurant with energy and enthusiasm
- Took drink and food orders, detailed new menu items and specials and recommended add-ons
- Checked identification for minimum age for sale of alcoholic beverages
- Performed opening and closing duties within the bar area according to schedule
- Maintained a clean and organized bar area
- Served alcoholic and non-alcoholic beverages in a bar environment.
Head Waiter
O Pico Restaurante
Fernando de Noronha
09.2020 - 03.2022
- Increased customer satisfaction by resolving issues
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Worked with customers to understand needs and provide excellent service
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Assistant Waitress
Vinheria Percussi
São Paulo
04.2019 - 01.2020
- Cooperated with other serving specialists and kitchen staff to assist with delivering meals to assigned tables
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Followed directions from lead Waitress to deliver exceptional guest service.
Multilingual Waitress
Barros Café Restaurant
San Pedro De Atacama, Chile
08.2017 - 03.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Bilingual Recepcionist
NOD HOTEL
Sao Paulo
02.2015 - 03.2017
- Received hotel guests, would make check-in and check-out
- Received and answered to emails and also answering the phone to schedule any meeting
- Worked with Desbravador and CloudBeds system.
- Worked at bar
Education
High School Diploma -
Colegio Joaquim Maria Machado De Assis
12.2013
Skills
- Guest Relations Management
- Management Support
- Problem-solving abilities
- Compliance Standards
- Service Prioritization
- Foreign Language
- Dining Customer Service
- RSA Certificate
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Waitress Supervisor
Manon Brasserie
05.2023 - Current
Multilingual Waitress
Pousada Estrela D'Agua
10.2022 - 03.2023
Bar Waitress
Princess Cruises
04.2022 - 09.2022
Head Waiter
O Pico Restaurante
09.2020 - 03.2022
Assistant Waitress
Vinheria Percussi
04.2019 - 01.2020
Multilingual Waitress
Barros Café Restaurant
08.2017 - 03.2019
Bilingual Recepcionist
NOD HOTEL
02.2015 - 03.2017
High School Diploma -
Colegio Joaquim Maria Machado De Assis
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