Camila Mora
Port Douglas
Summary
With a proven track record at Minor Hotels, I excel in guest communication and cash management, enhancing customer satisfaction and revenue. Skilled in team building and leveraging property management systems, I adeptly resolve billing disputes and promote services, significantly improving guest experiences and operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Senior Night Guest Service Agent
Minor Hotels
10.2024 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Front Desk Guest Service Agent
Minor Hotels
10.2023 - 09.2024
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
Cleaner
Quayclean
04.2023 - 07.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Bachelor of Administration - Tourism And Hospitality Management
Duoc UC Professional Institute
Valparaiso, Chile12-2019
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Team building and supervision
- Patience and composure
- Cash management
- Account management
- Property management systems
- Strong interpersonal skills
Timeline
Senior Night Guest Service Agent
Minor Hotels
10.2024 - Current
Front Desk Guest Service Agent
Minor Hotels
10.2023 - 09.2024
Cleaner
Quayclean
04.2023 - 07.2023
Bachelor of Administration - Tourism And Hospitality Management
Duoc UC Professional Institute
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