Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Camila Reis Gomes

Tweed Heads,NSW

Summary

Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile and customer-focused, excelled in fast-paced environments. Skilled in multitasking and teamwork, adept at driving and packaging, significantly contributing to team success and customer loyalty. And good organizational and time management abilities.


Overview

8
8
years of professional experience

Work History

Delivery Driver

Uber Eats
11.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Shopping and packing carefully online orders.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Rideshare Driver

Uber
01.2019 - 11.2021
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Barista

Koffee Shack
05.2018 - 01.2019
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Controlled line and crowd with quick, efficient service.

Barista

Madison's Café
01.2017 - 05.2018
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Education

Bachelor of Science - Environmental Engineering

Universidade Federal De Vicosa
Minas Gerais, Brazil
12-2009

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Problem-Solving
  • Shipping and packaging
  • Order Verification
  • Package scanning
  • Delivery logging
  • Multitasking

Languages

English
Professional Working
Portuguese
Native or Bilingual

Timeline

Delivery Driver

Uber Eats
11.2021 - Current

Rideshare Driver

Uber
01.2019 - 11.2021

Barista

Koffee Shack
05.2018 - 01.2019

Barista

Madison's Café
01.2017 - 05.2018

Bachelor of Science - Environmental Engineering

Universidade Federal De Vicosa

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Camila Reis Gomes