Camila Zambrano
South Yarra,VIC
Summary
Dedicated and enthusiastic professional with a passion for delivering exceptional hospitality experiences, strong work ethic and a knack for multitasking.
My knowledge extends across food, liquors, and coffee, allowing me to provide informed recommendations and superior service. I take pride in maintaining cleanliness and order, ensuring all environments meet impeccable standards. Physically fit and capable of undertaking demanding tasks, I am RSA certified and possess strong time management skills to prioritize effectively. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Front of House/ Waitress
Oltre Alimentari E Cucina
2024.06 - Current
- Provided attentive table service, ensuring guests' needs were met promptly.
- Ensured timely delivery of drinks and food orders to tables.
- Processed payments accurately and efficiently.
- Welcomed guests, managed seating arrangements, and maintained tidy dining area.
- Assisted colleagues in various roles as needed, demonstrating flexibility and teamwork.
- Assisted in maintaining clean and organized dining area, ensuring enjoyable experience for guests.
- Resolved guest complaints professionally, resulting in improved guest relations and repeat business.
- Communicated effectively with kitchen staff to guarantee accurate order preparation and timely delivery.
- Contributed to positive workplace culture by fostering teamwork among staff members through effective communication and support during busy shifts.
- Recommended menu items based on guest preferences, resulting in higher customer satisfaction scores.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Bartender/Front of House Supervisor
Chicha Cevicheria& Bar
2024.06 - Current
- Crafted signature Peruvian and classic cocktails, demonstrated expertise in wine and spirits service.
- Managed guest seating, took reservations, and ensured welcoming atmosphere.
- Delivered dishes promptly and accurately to tables.
- Handled transactions efficiently and accurately.
- Responsible for opening and closing procedures, ensuring smooth operations.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
O'Brien Group - AAMI PARK
2023.06 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Prepared and served beverages including cocktails, coffees, mocktails, and soft drinks to suite guests.
- Handled transactions and maintained financial accuracy.
- Provided personalized service to suite guests, ensuring high standard of hospitality.
- Excelled in providing deluxe service experiences, catering to needs of VIP guests.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Front of House/Waitress Supervisor
Simply Spanish
2023.04 - 2024.06
- Provided efficient and friendly table service, enhancing guest dining experience.
- Ensured timely delivery of orders, maintaining high standards of service.
- Managed transactions accurately and efficiently.
- Took on leadership responsibilities, overseeing floor staff and ensuring smooth operations.
- Provided personalized attention during private catering events, ensuring client satisfaction.
- Adapted quickly to unexpected changes in scheduling or staffing needs; consistently demonstrating flexibility during emergencies or high-volume periods.
- Executed daily opening and closing tasks thoroughly, maintaining operational readiness for each shift.
- Communicated effectively with kitchen staff to guarantee accurate order preparation and timely delivery.
- Trained new waitstaff on restaurant procedures and policies, leading to improved performance from new hires.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Front of House/Bartender/Waitress/Cashier Team Lead
Zannini Pizzeria
2023.06 - 2023.10
- Managed guest seating and reservations, ensuring smooth operations.
- Prepared variety of drinks including cocktails, mocktails, and Italian wines and beers.
- Provided excellent customer service, addressing guest needs and ensuring satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Runner/ Bartender
Molly Rose Brewery
2023.03 - 2023.06
- Efficiently delivered drinks and food orders to guests, ensuring prompt service.
- Prepared and served beverages, maintaining high standards of quality.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Contributed to positive team environment, assisting in various roles as needed.
Skills
- Strong mixology.
- Communication.
- Cash management.
- Customer Service
- Team Collaboration
- Cash Handling
- Hospitality service expertise
- Food safety understanding
- Complaint resolution
- Order Accuracy
- Service prioritization
- Relationship Management
- Team Leadership
- Complex Problem-Solving
- Training and Development
Timeline
Front of House/ Waitress
Oltre Alimentari E Cucina
2024.06 - Current
Bartender/Front of House Supervisor
Chicha Cevicheria& Bar
2024.06 - Current
Bartender
O'Brien Group - AAMI PARK
2023.06 - Current
Front of House/Bartender/Waitress/Cashier Team Lead
Zannini Pizzeria
2023.06 - 2023.10
Front of House/Waitress Supervisor
Simply Spanish
2023.04 - 2024.06
Runner/ Bartender
Molly Rose Brewery
2023.03 - 2023.06
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