Camilla Fleming
Toowoomba,QLD
Summary
Focused on maximizing infrastructure area success through diligent, hardworking and consistent leadership. Assess problems with critical eye and develop innovative solutions. Strong understanding of business practices and demands. Passionate and keenly focused on security, risk and compliance.
Based in Toowoomba locality however able to commute to Brisbane.
Overview
16
16
years of professional experience
Work History
IT Manager
Gameloft Australia Pty Ltd
Brisbane, QLD
01.2025 - Current
- Led IT operations to enhance system efficiency and reliability across the Brisbane studio.
- Managed infrastructure maintenance and upgrades, ensuring minimal downtime and seamless user experience.
- Oversaw budget planning for IT projects, optimizing resource allocation and reducing costs.
- Procured, built, repaired and installed computer-related hardware based on deployment procedures.
- Kept up to date on hardware and software improvements and capability to ensure the studio had access to the best available computer equipment and services.
- Developed IT policies and procedures to align with business objectives and compliance standards globally, specifically in the cyber security space.
- Supervised team of IT professionals, fostering skill development and knowledge sharing.
- Collaborated with cross-functional teams across the globe to identify technology solutions aligning with strategic goals.
- Established vendor relationships to negotiate contracts and optimize technology investments.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw budget planning for IT projects, optimizing resource allocation and reducing costs.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Guided global organizational technology strategy and roadmaps.
- Planning, setup and end to end operation and support of live streamed and publicity events in studio.
Senior Leader, Network and Security Operations
Heritage Bank, People First Bank
Toowoomba, QLD
08.2019 - 10.2024
- Leadership in operational management including recruitment, leave approvals, on-call rosters, timesheets, career development, KPI review, mentoring, culture, risk and compliance, performance reviews, reporting and developing strategies for project delivery and other related tasks for a team of 10.
- Oversaw mergers and acquisitions activities, successfully integrating acquired companies into existing operations while maintaining optimal performance levels.
- Responsible for the operation and ongoing management of two networks after merger with 4 Data Centers, 2 Points of Presence and operational partners such as Data Action, Datacom and Megaport.
- Negotiated contracts and ongoing support with key partners to secure beneficial terms and long-term relationships, with (including but not limited to) Cisco, Vocus, Telstra, Optus, Microsoft, Data#3, NTT, F5, Checkpoint, Forcepoint, Cloudflare and Crowdstrike.
- Analyse and assess requirements and scope for continual operational improvement in network and security space across two environments, with a focus on resiliency, redundancy and availability.
- Streamlined operations by implementing efficient project management techniques, resulting in increased productivity.
- Responsibility for risk management plans and processes, with successful implementation and operation across teams.
- Close collaboration with the Cyber Security, CISO and Risk teams to review and respond to pentest, risk and audit reports, including strategising remediation plans and delivering to set due dates.
- Responsibility of operational and departmental budget for network and security of approximately 8-10 million.
- Providing consulting to teams and stakeholders on network design, security standards, best practices, tools/platforms, applications and processes within the network and security space.
- Identify, endorse and implement opportunities and improvements to adopt new technologies and digital services.
- Proactively contribute to the implementation of appropriate security, privacy and ethics practices and culture.
- Cultivated strong relationships with stakeholders to promote transparency and clear communication channels throughout People First Bank.
- Managing large-scale projects from inception to completion, ensuring timely delivery within budget constraints.
Security Engineer Team Lead
Heritage Bank
Toowoomba
07.2018 - 09.2019
- Operational lead for 2 data centers, B2B partner connections and network security infrastructure.
- Enhanced network security by implementing advanced threat detection and intrusion prevention systems.
- Spearheaded efforts to achieve regulatory compliance by developing comprehensive strategies aligned with industry guidelines such as ISO 27001 or NIST Cybersecurity Frameworks.
- Designed secure network architectures that effectively balanced performance with data protection requirements.
- Enhanced network security by implementing advanced threat detection systems and conducting regular vulnerability assessments.
- Created detailed technical documentation for internal use as well as client-facing presentations, facilitating clear communication of complex concepts across various stakeholders.
- Reviewed logs regularly to detect suspicious activity patterns before they escalate into full-blown incidents, enabling rapid response efforts when necessary.
- Collaborated with IT teams to integrate security measures into software development processes, enhancing overall application security.
- Optimized existing security tools by configuring custom rule sets tailored to the organisation''s specific needs, enhancing threat detection capabilities.
- Provided expert guidance on best practices in information security management, risk assessment, and governance frameworks.
- Worked with teams to develop company-wide information assurance, security standards and procedures.
- Developed and maintained company-wide endpoint security solutions.
- Installed and maintained commercial firewall solution (Checkpoint and Cisco), working with security vendors to consistently apply best practices and software updates.
- Maintained strict adherence to regulations such as payment card industry (PCI) data security standard.
- Performed network troubleshooting to isolate and diagnose common problems.
- Worked with business partners to balance requirements, security and risk reduction.
- Created frameworks by designing and developing technical solutions.
- Designed, installed and configured email encryption gateways with data loss prevention.
- Translated strategy into solutions and operating models by leading or managing others,
- Engaged business and technology stakeholders to gather goals and requirements.
Senior Service Desk Analyst
Heritage Bank
Toowoomba, QLD
08.2017 - 07.2018
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Served as a mentor to junior team members, fostering a supportive work environment that encouraged skill development.
- Collaborated with cross-functional teams to resolve complex technical issues, minimizing downtime for critical business systems.
- Assisted with day to day task management and resource management for projects.
- Played a key role in major IT projects, providing input on system design from a support perspective and assisting with testing efforts as needed.
- Spearheaded initiatives to improve the service desk knowledge base, resulting in more effective self-service options for endusers.
- Contributed to ITIL-based process improvements within the service desk environment, promoting best practices across the team.
- Managed high-priority incidents, coordinating resources and communication efforts to ensure swift resolution and minimal impact on business operations.
- Improved customer satisfaction ratings by providing timely, accurate, and professional support to endusers.
- Championed a culture of continuous improvement within the service desk team by regularly sharing best practices and encouraging open dialogue about challenges and potential solutions.
- Optimized service desk performance by analyzing metrics and identifying areas for improvement.
- Increased first-call resolution rates through comprehensive knowledge of company systems and applications.
- Conducted regular reviews of open tickets, ensuring timely follow-up actions were taken to drive issue resolution successfully.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Online Sales and Retail Team Lead
Downs Office Equipment And Supplies
Toowoomba, QLD
07.2014 - 08.2017
- Responsible and accountable for online store, including budget, marketing, sales, stock control and online social media management.
- Assisted in recruitment efforts, interviewing potential candidates and selecting top talent for the team.
- Balanced cash registers accurately at opening or closing shifts while ensuring adherence to company financial protocols.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted a safe working environment by enforcing safety guidelines throughout the store.
- Conducted thorough staff training sessions on new products, promotions, policies, or procedures to ensure consistent knowledge across the team.
- Boosted employee morale by recognizing achievements, celebrating successes, and promoting a supportive culture.
- Streamlined inventory management processes by organizing stockroom procedures and optimizing product placement on the sales floor.
- Ensured a positive work environment through effective communication and collaboration among team members.
Helpdesk Administration Officer
Blue Care Pty Ltd
Toowoomba, QLD
08.2012 - 07.2014
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Wrote detailed narrative reports for use in investigations.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Coordinated operations with other emergency service groups.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
Service Desk Analyst
Moreton Bay Regional Council
Strathpine, QLD
11.2009 - 08.2012
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Coordinated hardware replacements/upgrades when necessary for end-user devices.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Improved service desk efficiency by streamlining processes and implementing best practices.
Education
Bachelor of Arts - Internet Communications + English (Literature)
Curtin University
Perth, WACertificate II & III - Information Technology
Axiom College
Certificate IV - Customer Contact & Success
WorkVentures
Skills
- Ethical Leadership
- Strategic Visioning
- Adaptability and Resilience
- Data-driven decision-making
- Procurement and Contract negotiation
- Clear and concise communication
- Coaching and Mentoring
- Process Implementation
Accomplishments
- Managed and coached a team of 10 staff in Heritage/People First Bank including senior and junior network security engineers, leads and business analysts, fostering an inclusive, encouraging and passionate team culture.
- Achieved full end to end network visibility by introducing and successfully implementing Cisco ThousandEyes across Heritage Bank, with multiple integrations including PagerDuty, App Dynamics, Splunk & other Cisco applications.
- Collaborated with Architects to strategise and begin to synergise network platforms and applications after the merger of People's Choice Credit Union and Heritage Bank.
- Introduced high cost savings after merger by negotiating new/refreshed contracts with key partners, consolidating platform instances and reviewing licensing models.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
IT Manager
Gameloft Australia Pty Ltd
01.2025 - Current
Senior Leader, Network and Security Operations
Heritage Bank, People First Bank
08.2019 - 10.2024
Security Engineer Team Lead
Heritage Bank
07.2018 - 09.2019
Senior Service Desk Analyst
Heritage Bank
08.2017 - 07.2018
Online Sales and Retail Team Lead
Downs Office Equipment And Supplies
07.2014 - 08.2017
Helpdesk Administration Officer
Blue Care Pty Ltd
08.2012 - 07.2014
Service Desk Analyst
Moreton Bay Regional Council
11.2009 - 08.2012
Bachelor of Arts - Internet Communications + English (Literature)
Curtin University
Certificate II & III - Information Technology
Axiom College
Certificate IV - Customer Contact & Success
WorkVentures
Attributes
- Participation in the People First Bank 'Supporting You' and 'Doing Good' Initiatives by volunteering for charities, organising cultural and holiday events for staff, scoping and initiating an IT focused roadshow, organising 'lunch and learn' sessions, Q&As with other leaders, etc.
- Mentor in the Women in IT Mentorship program.
- Advocate and registered attendee of the Women in Digital program.
- Participant in the HerTechPath program.
- LGBTQI+ ally.
References
Available On Request