Camilla Matzuzzi
Sydney ,NSW
Summary
Dynamic and results-oriented professional with extensive experience in customer service and hospitality, notably at Momenti Pizzeria. Excelled in multitasking and efficient organization, significantly enhancing dining experiences and operational efficiency. Demonstrated expertise in POS system operation and a commitment to cleanliness, contributing to a notable increase in repeat business. Proven ability to foster warm customer relationships and uphold high hygiene standards showcases a balanced blend of hard and soft skills. Hospitality professional with strong background in providing high-quality service in busy restaurant settings. Known for enhancing guest experiences and contributing to smooth operations. Focuses on teamwork and consistently meets changing demands with reliability and flexibility. Proficient in customer interaction, order accuracy, and maintaining clean dining area.
Overview
2
2
years of professional experience
Work History
Wait Staff Member
Momenti Pizzeria
06.2024 - 10.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Dog Sitter
Private Dog Sitter
02.2023 - 08.2024
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
- Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.
- Ensured dogs'' well-being by adhering to specific dietary restrictions and administering medications as required.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
- Kept accurate records of each dog''s needs, preferences, medical information, feeding schedules, and any special instructions provided by clients.
- Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
- Fostered strong communication skills by discussing concerns or providing feedback on each dog''s progress with their respective owners after each visit/service completed.
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
Restaurant Waiter
Orizzonte
05.2023 - 09.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Car Washer
Ip Distributor
01.2023 - 05.2023
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Answered customer questions on pricing, products, procedures, and materials used.
- Cleaned wash equipment after shift and confirmed proper storage.
- Developed strong customer relationships through friendly interactions and prompt service delivery.
- Reduced water waste through the implementation of eco-friendly car washing practices.
- Continuously surpassed productivity goals by optimizing workflow processes and collaborating with team members efficiently.
- Streamlined the car washing process for improved efficiency and reduced wait times for customers.
- Completed comprehensive interior cleanings within tight timeframes without compromising on quality.
- Identified opportunities for improvement in our wash packages, leading to an updated menu of offerings that better met customer needs.
Education
High School Diploma -
Istituto Giorgio Asproni
Iglesias07-2024
Skills
- Strong multitasking
- Efficient organization
- POS System Operation
- Professional Appearance
- Cleanliness and hygiene
- Hospitality service expertise
- Food Running
- Table Setting
- Quality Control
Volunteer in a dog center
In my free time, I do love take care of dog with problems like education or healthy
Languages
Italian
Native or Bilingual
English
Professional Working
German
Limited Working
Spanish
Limited Working
Timeline
Wait Staff Member
Momenti Pizzeria
06.2024 - 10.2024
Restaurant Waiter
Orizzonte
05.2023 - 09.2023
Dog Sitter
Private Dog Sitter
02.2023 - 08.2024
Car Washer
Ip Distributor
01.2023 - 05.2023
High School Diploma -
Istituto Giorgio Asproni
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