Summary
Overview
Work History
Skills
Personal Information
References
Timeline
Generic

Camilla L Galuega

Manor Lakes/Wyndham Vale,Victoria

Summary

I am a happy go lucky kinda gal who has a great passion of working in

Food & Hospitality Customer Service if it be Front or Back of House,

But it is what I love and thoroughly enjoy doing as a way of myself paying it forward, to help others.

I do consider myself to be...

  • Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience and
  • Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

21
21
years of professional experience

Work History

Call Centre Operator

St Vincent De Pauls Society
Altona, Victoria
01.2024 - 03.2024
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Data Entry

Bottle Shop Attendant

Bottlemart
Melton South, Victoria
03.2023 - 08.2023
  • RSA Certified of Selling Alcohol, Replenish & Stocktaking Liquor
  • Cash Handling & EFTPOS Operations
  • Team Work Environment
  • Greeted customers upon entering the store and provided assistance with product selection.
  • Maintained cleanliness of store shelves, displays, and checkout areas.
  • Operated cash register accurately to process customer payments.
  • Assisted customers with loading purchased items into vehicles.
  • Performed daily opening and closing procedures according to established guidelines.
  • Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
  • Provided excellent customer service by addressing inquiries in a timely manner.
  • Ensured proper security measures were taken when handling cash transactions.
  • Monitored shoplifting activity within the store premises.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Took payment for purchases by cash, credit, debit and personal check and provided correct change.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Domestic Cleaning Assistant

Doutta Galla West Aged Care Services
Melbourne West, Victoria
05.2018 - 07.2020
  • Face to Face Customer Service Liason
  • Completed Ongoing Scheduled Domestic House Cleaning Duties
  • Building Rapport with Clients
  • Individual Work & Team Work Enviornment
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Cleaned bathrooms, including toilets, sinks and mirrors.
  • Emptied trash cans and disposed of waste materials properly.
  • Sanitized common areas such as lobbies, hallways and break rooms daily.
  • Responded promptly to requests from customers or staff members.
  • Followed all health codes and regulations regarding the use of chemicals.
  • Adhered to OHS guidelines while performing duties.
  • Efficiently managed time between multiple tasks throughout the day.
  • Completed paperwork related to inventory control accurately.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Mixed water and detergents or acids to prepare cleaning solutions.

Volunteer Food Bank / Pick Packer Volunteer

Northpoint Food Bank
Tullamarine, Victoria
01.2014 - 06.2018
  • Face to Face Customer Service Liason
  • Replenish Food Products
  • Packed & Hand Out Food Parcels to Clients
  • Data Entry Record
  • Cleaning Duties
  • Unloaded and loaded trucks with merchandise for distribution.
  • Packed products in accordance with specified instructions.
  • Assisted customers with inquiries regarding their orders.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
  • Provided assistance in the assembly line when needed.
  • Assembled customer orders from stock and packed items in boxes.
  • Trained new employees regarding warehouse procedures and standards.
  • Resolved complaints or issues using strong customer service and engagement skills.
  • Entered data into computer systems, updating records and files with new information.

Casual Catering Assistant

Spotless Catering Service
Melbourne, Victoria
06.2016 - 09.2017
  • Assisting Head Chefs with Food Preparation
  • Front & Back of House Operations
  • Cleaning Duties, Face to Face Customer Service Liason
  • Prepared & Served Food & Beverages
  • Wash dishes & Pack them away
  • Maintain the kitchen with it's everyday operation,
  • Replenish Food item (FIFO)
  • Ensured quality control of all food products before serving.
  • Provided excellent customer service
  • Cleaned kitchen equipment and surfaces after each event.
  • Maintained a safe working environment by adhering to safety protocols at all times.
  • Adhered to all health department regulations regarding food handling and sanitation practices.
  • Set up and cleaned up food preparation and service stations before and after catered events.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Removed trash and cleaned kitchen garbage containers.

Baker/All Rounder

Muffin Break
Melton, Victoria
05.2013 - 11.2014
  • Maintained accurate inventory of baking supplies and ingredients.
  • Prepared and mixed for a variety of muffins items and also such as cakes and slices.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Followed food safety guidelines while preparing all food items.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Rotated stock as needed to keep freshness intact.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Stocked shelves with freshly baked goods throughout the day as needed.
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Finished baked goods with glazes, icings and other toppings.
  • Set ovens to appropriate temperatures to pre-heat.
  • Combined ingredients by hand and with electric mixing equipment.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment.

Call Centre Representative in Sales

Sky Television New Zealand
Auckland, New Zealand
04.2003 - 11.2004
  • Outbound & Inbound Telephone Calls of the Sales Department.
  • Provided customer service by answering product and service related questions.
  • Answered phone calls and directed them to customer services down stairs.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Answered questions and resolved concerns for customer support.
  • Built relationships, earning client trust through listening to drive sales.
  • Conducted outreach calls, promoting brand and encouraging purchases.
  • Maintained positive working relationship with fellow staff and management.

Skills

  • Organization
  • Active Listening
  • Computer Skills
  • Multitasking
  • Calm Under Pressure
  • Data Management
  • Team building
  • Analytical and Critical Thinking
  • Friendly, Positive Attitude
  • Microsoft Word
  • Flexible and Adaptable
  • Training & Development
  • Dependable and Responsible

Personal Information

  • Place of Birth: Wellington, NZ
  • Date of Birth: 03/16/76
  • Gender: Female

References

Alison Stewart (former manager/owner)

Bottlemart Melton South

Mobile#: 0444559888

Email:  alisonstewart394@gmail.com

Leanne Hubber-Billington (former foodbank supervisor)

Northpoint Food Bank

Mobile#: 0490399255

Email: Ihubbillo@live.com.au

Trudy Grima (former manager/supervisor) 

Doutta Galla West Aged Care Services

Mobile#: 0403416211

Email: tgrima@dgas,org.au

Timeline

Call Centre Operator

St Vincent De Pauls Society
01.2024 - 03.2024

Bottle Shop Attendant

Bottlemart
03.2023 - 08.2023

Domestic Cleaning Assistant

Doutta Galla West Aged Care Services
05.2018 - 07.2020

Casual Catering Assistant

Spotless Catering Service
06.2016 - 09.2017

Volunteer Food Bank / Pick Packer Volunteer

Northpoint Food Bank
01.2014 - 06.2018

Baker/All Rounder

Muffin Break
05.2013 - 11.2014

Call Centre Representative in Sales

Sky Television New Zealand
04.2003 - 11.2004

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Camilla L Galuega