Camille Chateauneuf-Auger
Summary
I am Canadian seeking a full-time position as an office team member or administrative. I am a qualified primary school teacher specialising in English. After several years of working in different fields and countries, I've learn to adapt myself quickly to work in different environment and connecting with people. I’m attentive to details, organized and I have an engaging attitude. I’m an enthusiastic and reliable individual who is motivated and driven.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Floor staff Supervisor
Bistro Sous le Fort
2022.03 - 2022.09
- Enhanced team productivity by implementing efficient scheduling and task delegation practices.
- Improved employee retention rates by fostering a positive work environment and addressing staff concerns proactively.
- Streamlined operations for better resource utilization by conducting regular process evaluations and implementing necessary changes.
- Ensured high-quality customer service through continuous staff training, monitoring, and feedback sessions.
Insurance Customer Service Advisor
Desjardins
2020.09 - 2021.12
- Enhanced customer satisfaction by efficiently resolving insurance-related inquiries and concerns.
- Streamlined claims processing for faster resolution and improved client experience.
- Assisted clients with policy updates and modifications, ensuring accurate coverage.
- Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
- Achieved performance targets by consistently meeting or exceeding key performance indicators for call handling metrics.
- Received recognition for excellent customer service skills from supervisors resulting from consistent positive feedback received from clients.
Fraud Operations Agent
Yorkshire/Clydesdale Bank
2019.03 - 2019.12
- Assist customers in resolving queries relating debit card transactions over the phone
- Refund customers who have suffered fraud in accordance with the PSD regulation
- Perform a range of routine processing and administrative duties efficiently, accurately and in accordance with policy and procedures
- Recover funds by utilising the chargeback and retraction opportunities
- Challenge fraud claims in accordance with Terms and Conditions, Banking Code and Consumer Credit Act
- Highlight any fraud trends or issues which may occur.
Floor staff
Browns
2018.09 - 2019.02
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waitress
Bistro Sous le Fort
2017.06 - 2018.08
Floor staff/Barista
Park Kitchen
2016.07 - 2017.02
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Early childhood Teacher
Randstad
2016.06 - 2016.08
- Supervise and monitor the safety of children
- Organise mealtimes and snacks for children
- Help children keep good hygiene
- Organise activities that allow children to learn and explore interests
- Develop schedules and routines to ensure that children have enough physical activity, rest and playtime
- Keep records of children’s progress, routines and interests.
Bar staff
Skycity Casino
2016.01 - 2016.04
Waitress
Bluewater Bar and Grill
2015.08 - 2015.10
Waitress
Vivo Bar and Grill
2015.04 - 2015.07
Primary teacher
Commission scolaire de la Capitale, Commission scolaire des Navigateurs
2014.04 - 2014.10
- Improved student reading levels by implementing targeted literacy interventions and progress monitoring.
- Developed individualized learning plans for students with diverse needs, promoting academic success and personal growth.
- Collaborated with colleagues to design interdisciplinary units of study, enhancing student engagement and understanding.
- Established positive relationships with parents through regular communication, fostering a supportive home-school partnership.
- Assessed student performance using various assessment tools, providing constructive feedback for improvement.
Education
Bachelor of education in Primary Education -
Laval University
Quebec, Canada04.2014
College Degree (Social sciences) -
Cegep Garneau
Quebec, Canada05.2010
Skills
- Customer Service
- Problem Solving
- Interpersonal Skills
- Effective Communication
- Organizational Skills
- Staff Discipline
- Travel Coordination
- Employee Supervision
- Multitasking and Organization
- Handling Complaints
Languages
English
French
Spanish
References
Contact details available on request.
Certification
TEFL Certificate
Emergency Child Care First Aid Certificate
Timeline
Floor staff Supervisor
Bistro Sous le Fort
2022.03 - 2022.09
Insurance Customer Service Advisor
Desjardins
2020.09 - 2021.12
Fraud Operations Agent
Yorkshire/Clydesdale Bank
2019.03 - 2019.12
Floor staff
Browns
2018.09 - 2019.02
Waitress
Bistro Sous le Fort
2017.06 - 2018.08
Floor staff/Barista
Park Kitchen
2016.07 - 2017.02
Early childhood Teacher
Randstad
2016.06 - 2016.08
Bar staff
Skycity Casino
2016.01 - 2016.04
Waitress
Bluewater Bar and Grill
2015.08 - 2015.10
Waitress
Vivo Bar and Grill
2015.04 - 2015.07
Primary teacher
Commission scolaire de la Capitale, Commission scolaire des Navigateurs
2014.04 - 2014.10
Bachelor of education in Primary Education -
Laval University
College Degree (Social sciences) -
Cegep Garneau
TEFL Certificate
Emergency Child Care First Aid Certificate
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