Camille Redona

Leading transformation initiatives in the Customer Support department with a focus on automating workflows, improving reporting capability, and supporting cross-departmental visibility.

• Built and implemented Power Apps solutions including the Liebherr AdSuite - a centralised platform for onboarding, quoting, demos, and invoice setup improving process efficiency and data governance.
• Developed dynamic Power BI dashboards that support decision-making across service delivery, billing performance, and customer engagement.
• Initiated an Excel macro project to automate a time-consuming report for the Warranty Admin team, reducing hours of repetitive effort and improving reporting consistency.
• POC for system workarounds or reporting insights. Designs dashboards in Power BI that track billing performance and surface operational gaps to guide resourcing decisions.
• Values-aligned with transparency, impact, and curiosity. Positions every system or tool around long-term business outcomes, not just user convenience.

Led daily coordination of 15 field technicians and two admin staff, overseeing job scheduling, materials procurement, and compliance for council and commercial plumbing projects.

• Managed reactive and project-based workloads, balancing technician schedules while aligning with project timelines, access permits, and client-specific SLAs.
• Designed tracking tools to streamline job allocation, reduce rework, and improve communication between field teams and office staff.
• Acted as key liaison between technicians, clients, and managers -known for bridging gaps in planning, reducing back-and-forth, and presenting proactive resourcing solutions.
• Maintained strong relationships with local council representatives and site managers to ensure smooth project delivery and uphold service standards.

Promoted from Team Leader to Vice President to Branch Manager, leading a cross-functional team to deliver youth leadership programs and international exchange partnerships.

• Oversaw branch-wide operations across marketing, sales, partnerships, and project delivery - establishing KPIs and leading retrospectives to drive performance.
• Introduced centralised onboarding workflows and CRM tools, reducing volunteer turnover and accelerating project ramp-up time.
• Mentored 10+ team members through weekly check-ins, goal-setting, and capability-building workshops - recognized for creating a high-accountability, high-support culture.
• Delivered year-on-year improvement in membership retention and outbound exchange programs despite post-COVID volunteer fatigue and funding constraints.