Camillia Sinclair

· Successfully sold this business to investors.

· Oversaw end-to-end business processes to maintain proficiency and profitability over a 7-day work week, which included;

1. Business budget planning

2. Administration

3. Accounting functions

4. Purchasing & Sales

5. Invoicing

6. Maintained both a computer and physical filing systems.

7. Updated reports, managed accounts, and generated reports for the company database.

· Promoted business via social media over 4 different platforms, leading to the maximization of brand identity. Business was featured on The Block Australia and The Real House Wives of Melbourne.

· Fulfilled over 45 daily customer shipping needs by completing all purchase orders and customer invoices.

· Consistent research of trends and current innovations to determine competition and develop competitive pricing points.

· Improved website visibility through the development and implementation of SEO strategies.

· Developed and maintained successful relationships with vendors and suppliers to obtain best prices and value for money.

· Maintained and processed invoices, deposits, and money logs.

· Completed weekly payroll for employees and maintained detailed records of procedures.

· Recorded deposits, reconciled monthly bank accounts and tracked expenses.

· Matched purchase orders with invoices and recorded necessary information.

· Coordinated team schedules to keep shifts properly staffed during busy periods.

· Managed inventory control, cash control, and store opening and closing procedures.

· Assisted with hiring, training and mentoring new staff members.

· Approved regular payroll submissions for employees.

· Interacted well with customers to build connections and nurture relationships.

· Completed point of sale opening and closing procedures.

· Trained cafe employees to consistently exceed customers' expectations and provide superior service.

· Handled business administration functions such as payroll, cash register counting, and supply ordering.

· Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

· Grew cafe sales by effectively marketing business and improving customer relations strategies.

· Introduced new menu items to add variety and selections and meet customer preferences.

Negotiated contracts with suppliers to secure competitive prices for products.