Camilo Vera
Windsor,VIC
Summary
Dedicated, results-oriented professional with a proven track record in administration and customer service in the banking and customer service industries.
I manage, control, and optimize digital service workflows through data-driven insights and advanced operational methodologies. Through my extensive experience, I have gained expertise in implementing data quality standards and best practices to support business objectives, and prompt resolution of any issues that arise.
I have experience supervising small and medium-sized teams, setting goals, supporting the implementation of strategies and initiatives, and fostering collaborative relationships with internal teams and external partners. I have been proficient in Microsoft Suite, especially Microsoft Excel, for 11 years, creating pivot tables, filters, and formulas.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leading Hand
Ikon Services
Melbourne, VIC
11.2022 - 03.2024
- Conduct audits, ensuring compliance with standards, and addressing specific needs.
- Manage supply orders and inventory, ensuring availability, and cost-effectiveness.
- Implement and oversee schedules and rosters, optimizing team efficiency.
- Coordinate internal and external events, ensuring seamless operations.
- Ensuring top-tier facility maintenance for high-profile events and stakeholders.
Technical Service Coordinator
BRM S.A. (Claro - Colombia and Costa Rica)
Bogotá, Colombia
06.2022 - 10.2022
Customer Services Coordinator
BRM S.A. (Claro - Colombia)
Bogotá, Colombia
07.2021 - 11.2021
- Call audits optimized service order processes and KPIs for Claro Costa Rica, leveraging advanced Excel and Google Drive tools to create insightful dashboards and reports.
- Led a team of 25 to 30 personnel, implementing strategic scheduling and performance monitoring to enhance operational efficiency and meet service objectives.
- Conducted thorough call audits and ANS monitoring, ensuring adherence to quality standards, and identifying areas for continuous improvement.
- Fostered seamless communication between departments, coordinating weekly rotating shifts, and presenting comprehensive monthly reports to stakeholders.
- Developed custom control tables and measurement parameters, driving data-driven decision-making, and enhancing overall service delivery for Claro Colombia.
Operative and Administrative Coordinator
Tessi Gestiona / Opplus Colombia (BBVA Bank)
Bogotá, Colombia
05.2014 - 01.2019
- Orchestrated operational processes for accounts, loans, and reports, ensuring compliance with internal and external control entities.
- Led a team of 40, driving efficiency in administrative tasks, and consistently meeting ANS and KPI targets for improved performance.
- Developed comprehensive process manuals and control tables for leasing and factoring credits, streamlining operations, and reducing errors.
- Managed monthly billing validation and generation, ensuring accuracy and timely delivery of financial statements to stakeholders.
- Leveraged Google apps and office tools to enhance team collaboration, resulting in more efficient report preparation and presentation.
Operations Analyst
Operaciones y Servicios Colombia (Bank BBVA)
Bogotá, Colombia
10.2012 - 05.2014
- Compiled and presented reports from internal and external control entities, ensuring accuracy and compliance.
- Utilized intermediate to advanced Excel for financial reconciliations, improving efficiency in account management.
- Balanced accounts for collection and accounts payable, maintaining financial integrity, and reducing discrepancies.
- Managed data mining applications using SAS, Java, and SQL, enhancing operational efficiency and data-driven decision-making processes.
- Conducted meticulous reconciliations of mortgage credit accounts and government subsidies, ensuring financial accuracy and compliance.
- Monitored and controlled invoice and accounts payable expirations with distributors.
Education
Advanced Diploma of IT - Information Technology
National Polytechnic of Australia
Melbourne, VIC10-2026
Some College (No Degree) - English-as-a-Second-Language Education
Explore English (MCIE)
Melbourne, VIC09-2024
Some College (No Degree) - English-as-a-Second-Language Education
Greenwich College
Melbourne, VIC09-2019
Diploma of Information System - Information And Computer Systems
Higher Education Foundation – Insutec
Bogotá, Colombia05-2014
Diploma of Electronic And Telecommunication - Information And Communication Technology
Higher Education Foundation – Insutec
Bogotá. Colombia12-2013
Skills
- Leadership
- Proactive
- Analytical
- Communication
- Teamwork
- Attention to detail
- Adaptability
- Creative thinking
- Customer service
- Problem solving
- Conflict resolution
- Process Optimization
- Microsoft Suite
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Google Docs
- Google Sheets
- Data analysis
- Knowledge in SQL, Java,
Certification
Australian Driver License
Timeline
Leading Hand
Ikon Services
11.2022 - 03.2024
Technical Service Coordinator
BRM S.A. (Claro - Colombia and Costa Rica)
06.2022 - 10.2022
Customer Services Coordinator
BRM S.A. (Claro - Colombia)
07.2021 - 11.2021
Operative and Administrative Coordinator
Tessi Gestiona / Opplus Colombia (BBVA Bank)
05.2014 - 01.2019
Operations Analyst
Operaciones y Servicios Colombia (Bank BBVA)
10.2012 - 05.2014
Advanced Diploma of IT - Information Technology
National Polytechnic of Australia
Some College (No Degree) - English-as-a-Second-Language Education
Explore English (MCIE)
Some College (No Degree) - English-as-a-Second-Language Education
Greenwich College
Diploma of Information System - Information And Computer Systems
Higher Education Foundation – Insutec
Diploma of Electronic And Telecommunication - Information And Communication Technology
Higher Education Foundation – Insutec
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