Cammie Kingston
Sunbury,VIC
Summary
Dynamic professional with expertise in debt negotiation and client relationship building, honed at Medical Billing Service. Enhanced revenue recovery by implementing efficient payment follow-ups and resolving billing discrepancies. Proven track record in customer service and legal compliance, driving successful outcomes and fostering positive client interactions.
Overview
6
6
years of professional experience
Work History
Recovery Officer /Client Liaison
Medical Billing Service
Brunswick, VIC
08.2021 - Current
- Analyzed patient accounts to identify outstanding balances and initiate recovery actions
- Collaborated with healthcare providers to resolve billing discrepancies and improve collection processes
- Implemented best practices for payment follow-ups, enhancing efficiency of recovery efforts
- Managed communication with patients regarding their financial responsibilities and payment options
- Reviewed insurance claims for accuracy, ensuring timely resolution of denied payments
- Acted as a liaison between clients and other departments within the company, ensuring seamless communication and facilitating prompt resolution of any disputes.
- Utilized advanced analytical skills to identify patterns among delinquent accounts, enabling targeted interventions for maximum impact on revenue recovery efforts.
Activity Leader
Fun Planet
Shepparton, VIC
05.2021 - 08.2021
- Supervised daily operations, ensuring adherence to safety and cleanliness standards.
- Trained and mentored staff on customer service best practices.
- Analyzed customer feedback to enhance gaming experiences and service delivery.
- Assisted upper management in developing long-term business plans aimed at expanding arcade offerings and increasing profitability.
- Ensured a safe and enjoyable gaming environment, conducting routine inspections of machines and facilities.
- Oversaw routine maintenance tasks such as cleaning game consoles and common areas to maintain a clean facility appearance.
Sales Assistant
Ampol
Shepparton, VIC
09.2019 - 08.2021
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained inventory accuracy using point-of-sale systems and stock management tools.
- Supported promotional activities by organizing displays and ensuring optimal product placement.
- Collaborated with team members to achieve sales targets and improve store performance.
Education
High School Diploma -
Wanganui Park Secondary College
Shepparton, VIC08-2016
Certificate II - Agriculture
GoTafe Shepparton
Shepparton, VIC12-2016
Skills
- Debt negotiation
- Legal compliance
- Payment plan development
- Client relationship building
- Documentation
- Payment processing
- Customer service
Timeline
Recovery Officer /Client Liaison
Medical Billing Service
08.2021 - Current
Activity Leader
Fun Planet
05.2021 - 08.2021
Sales Assistant
Ampol
09.2019 - 08.2021
High School Diploma -
Wanganui Park Secondary College
Certificate II - Agriculture
GoTafe Shepparton