Maintained client confidentiality and adhered to HIPAA guidelines.
Improved client satisfaction through timely communication and resolution of account discrepancies.
Supported clients with compassionate, empathetic face-to-face counseling.
Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
Senior Client Relationship Manager
Complete Credit Solutions
03.2020 - 02.2023
Monitored market trends to provide informed recommendations on potential investment opportunities for clients.
Collaborated with internal teams to develop customized proposals for prospective clients, securing new business opportunities.
Enhanced overall effectiveness of client meetings with thorough preparation, researched topics of interest; planned strategic agendas; coordinated logistics with participants-ultimately contributing towards more successful collaboration sessions.
Delivered exceptional customer service by addressing issues promptly, leading to high satisfaction scores from clients.
Director of Operations
GreenValley Spices
01.2012 - 01.2017
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Developed systems and procedures to improve operational quality and team efficiency.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.