Experienced team leader with extensive background in fast-paced retail/ restaurant environments. Proven success in managing staff, training new hires, and ensuring customer satisfaction. Skilled in creating work schedules, delegating tasks, and meeting customer demands. Eager to bring excellent management and problem-solving skills to a new role in the food service/ retail industry.
Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
Addressed customer complaints and resolved conflicts.
Tracked store inventories and replenished item levels by ordering new products.
Arranged complex staff schedules to meet business needs.
Recruited new hires by interviewing applicants and selecting qualified personnel.
Trained and supervised new staff members.
Complied with company standards and policies, setting example for team members.
Managed store closing and opening procedures to ensure safety and security.
Held team members accountable during shift by effectively coaching to improve performance.
Responsible Service of Alcohol (RSA)
Responsible Service of Alcohol (RSA)