Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Campbell Walker

Rowville,VIC

Summary

Experienced 21-year-old former student with a strong background in leadership and punctuality gained from working in fast food service, including as a shift supervisor. Cross-trained worker proficient in both kitchen operations and customer service.

Attentive Grocery Team Member provides friendly and efficient customer service, demonstrating sincerity, and respect during all interactions. Exhibits teamwork to provide pleasant working and shopping environment. Demonstrates excellent communication and relationship-building skills.

Hardworking and responsible professional with a strong work ethic and a positive attitude. Seeking new growth opportunities within your company.

Overview

7
7
years of professional experience

Work History

Grocery Team Member

Coles Supermarket
Knox, VIC
09.2023 - Current
  • Stocked shelves with merchandise and rotated products to ensure freshness.
  • Assisted customers in locating items, answered questions about product features and prices.
  • Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
  • Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
  • Adhered to safety policies while operating equipment such as hand truck or pallet jack.
  • Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
  • Maintained cleanliness standards throughout the store including mopping floors, washing windows, dusting shelves, and cleaning restrooms.
  • Set up promotional displays within the store in accordance with corporate guidelines.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
  • Followed safety and sanitation procedures to provide quality services and products for customers.
  • Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
  • Cleaned shelves and restocked with new inventory when products stock ran low.

Cashier

TK Max
Waverley Gardens, Mulgrave, VIC
09.2023 - Current
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Stocked shelves with newly arrived products.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Faced products on shelves and displays to meet company policies.
  • Assisted customers by locating items and loading heavy purchases in vehicles.

SHIFT SUPERVISOR

kfc
Rowville, vic
02.2022 - 03.2023
  • Complied with company standards and policies, setting example for team members
  • Coached team members, delivering candid feedback on expectations and performance
  • Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
  • Managed store closing and opening procedures to ensure safety and security
  • Assisted customers with inquiries, orders and complaints in a timely manner.

CASUAL TEAM MEMBER

kfc
Rowville, VIC
02.2018 - 02.2022
  • Arrived on time for shifts and adhered to company dress code guidelines
  • Assisted new employees during training sessions
  • Sorted, labeled and dated merchandise to prevent expirations and product losses
  • Trained new team members on company policies and procedures
  • Notified supervisors of item shortages and organized materials in appropriate locations
  • Greeted customers and answered questions regarding products and promotions
  • Reported damaged and malfunctioning equipment to prevent accidents and further breakdowns
  • Communicated effectively with customers, supervisors, and team members
  • Provided excellent customer service through solving problems and answering questions.

Education

HIGH SCHOOL DIPLOMA -

Wheelers Hill Secondary Collage
wheelers hill, VIC

Skills

  • Heavy Lifting
  • Stocking and Replenishing
  • Money Handling
  • Following Instructions
  • Use of EFPOS & POS systems
  • Polite and caring
  • Quick learner
  • Doing stocktake
  • Peer Relationships
  • Willingness to Learn
  • Shelf Stocking
  • Pallet Jack Operation
  • Replenishing stock
  • Workplace Safety
  • Cashier experience
  • Assisting customers
  • Grocery products knowledge
  • Opening and closing procedures
  • Produce quality standards
  • Accurate Cash Handling

Awards

Rookie of the year 2018

References

  • MALIKA LOVETT, Assistant Manager, KFC - Was My Assistant Manager At KFC, (040) 192-9990, malikalovett@icloud.com
  • MIKE TAMASAUSKAS, Assistant Manager, KFC Rowville - Was My Assistant Manager At KFC, (041) 367-7449, tammo32@gmail.com
  • MATT ROLAND, Night fill manager, Coles Knox - is my night fill manager at Coles, (046) 152-6190

Timeline

Grocery Team Member

Coles Supermarket
09.2023 - Current

Cashier

TK Max
09.2023 - Current

SHIFT SUPERVISOR

kfc
02.2022 - 03.2023

CASUAL TEAM MEMBER

kfc
02.2018 - 02.2022

HIGH SCHOOL DIPLOMA -

Wheelers Hill Secondary Collage

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Campbell Walker