Campbell James Sayed
Booval QLD 4304
Summary
Dynamic retail professional with extensive experience at ALDI, excelling in customer service and team leadership. Proven track record in enhancing store operations and fostering a positive work culture. Skilled in inventory control and employee training, driving efficiency and improving customer satisfaction through strategic initiatives.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
ALDI
01.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Crew Coach
Mcdonalds
10.2017 - 01.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Accurately operated cash register to process customer payments.
Education
Year 10 -
St Augustine's College
Springfield, QLDSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Customer service management
- Staff supervision
- POS systems operations
- Employee scheduling
- Hiring and training
Timeline
Assistant Store Manager
ALDI
01.2022 - Current
Crew Coach
Mcdonalds
10.2017 - 01.2022
Year 10 -
St Augustine's College
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