Candace Bentick
Yeppoon,Australia
Summary
Customer Service Attendant with extensive expertise in hospitality and retail environments, skilled in enhancing guest satisfaction through effective communication and team collaboration. Demonstrates a strong ability to resolve issues promptly and maintain a welcoming atmosphere, contributing to high customer loyalty and satisfaction ratings. Passionate about leveraging teamwork and problem-solving skills to foster a positive and engaging customer experience.
Overview
23
23
years of professional experience
Work History
Function Team Member
The Great Western Hotel
06.2024 - Current
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
Childcare Educator
Natural Wonders Frenchville
01.2024 - Current
- Provided individualized instruction and support to meet personal needs of each child.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
Hospitality Administration
Keppel Bay Marina
09.2021 - Current
- Manage guest payments and reservations, enhancing satisfaction through prompt issue resolution.
- Train new staff on policies, improving team efficiency and service quality.
- Maintain cleanliness in common areas, ensuring a welcoming environment for guests.
- Address client inquiries with professionalism, boosting guest engagement and loyalty.
- Optimized communication channels, promptly addressing client inquiries via phone and email.
- Balanced cash drawers with precision, ensuring financial accuracy.
- Developed local area expertise, providing tailored recommendations for dining and entertainment.
- Implemented creative solutions to enhance guest satisfaction and loyalty.
- Mentored new hires on company protocols, fostering a cohesive team environment.
- Demonstrated exceptional professionalism in all client interactions, reinforcing brand reputation.
Retail Assistant
Pillow Talk
03.2021 - 09.2021
- Assisted customers in locating items, enhancing shopping experience and satisfaction.
- Restocked and organized merchandise, promoting new arrivals and special offers.
- Resolved customer issues efficiently, escalating complex problems to management.
- Engaged with customers to recommend products, improving sales and customer loyalty.
- Elevated customer experience through personalized product recommendations, fostering loyalty and boosting sales in a dynamic retail environment.
Cleaner
Driftwood Motel
01.2020 - 03.2021
- Coordinated with housekeeping team to ensure seamless room preparation.
- Assisted in training new staff, improving overall team productivity.
- Consistently met tight deadlines during peak seasons.
- Received multiple guest compliments for exceptional room cleanliness and presentation.
- Provided additional assistance to guests, enhancing their stay experience.
- Contributed to maintaining the motel's high customer satisfaction ratings.
Administration Assistant
Signs At Yeppoon
06.2018 - 06.2019
Child Care Assistant
Coastal Kids Childcare
06.2016 - 06.2018
- Nurtured child development through engaging activities, fostering a safe and stimulating environment for learning and growth.
- Implemented age-appropriate educational programs, enhancing cognitive and social skills of children under care.
- Partnered with parents and colleagues to ensure consistent care strategies, promoting positive child outcomes.
- Maintained meticulous records of children's progress, dietary needs, and daily activities, ensuring comprehensive care.
Customer Service Specialist
Commonwealth Bank
03.2014 - 04.2015
- Assisted customers with banking inquiries, improving satisfaction and resolution time.
- Resolved complex issues, enhancing customer retention and loyalty.
- Collaborated with team to streamline processes, achieving measurable efficiency gains.
Barista
The Crazy Joker
02.2009 - 02.2011
- Prepared unique beverages enhancing customer experience and satisfaction.
- Managed inventory efficiently, maintaining optimal stock levels.
- Ensured cleanliness, contributing to a welcoming environment.
- Collaborated with team members to foster a positive atmosphere.
Call Centre Operator
Ergon Energy
08.2002 - 02.2009
- Handled high-volume calls, resolving customer issues efficiently, improving satisfaction scores.
- Collaborated with team to streamline processes, enhancing response time and service quality.
- Utilized CRM systems to track inquiries, ensuring accurate data management and follow-up.
- Trained new staff on call handling techniques, boosting team performance and consistency.
- Handled customer inquiries efficiently, resolving issues and ensuring satisfaction.
- Collaborated with team to improve call center processes and response times.
- Consistently met and exceeded call handling targets.
- Implemented new troubleshooting techniques, reducing average call duration and increasing customer satisfaction.
- Provided empathetic support to customers during power outages.
- Coordinated with field teams to expedite service restoration and keep customers informed.
Education
Year 12 Equivalency -
CQ University
04.2002
Diploma of Early Childhood Education And Care -
Horizon2
01-2025
Skills
- Customer Service
- Communication
- Teamwork
- Adaptability
- Problem Solving
- Time Management
- Hospitality
- Retail
- Administration
- Cleaning
Timeline
Function Team Member
The Great Western Hotel
06.2024 - Current
Childcare Educator
Natural Wonders Frenchville
01.2024 - Current
Hospitality Administration
Keppel Bay Marina
09.2021 - Current
Retail Assistant
Pillow Talk
03.2021 - 09.2021
Cleaner
Driftwood Motel
01.2020 - 03.2021
Administration Assistant
Signs At Yeppoon
06.2018 - 06.2019
Child Care Assistant
Coastal Kids Childcare
06.2016 - 06.2018
Customer Service Specialist
Commonwealth Bank
03.2014 - 04.2015
Barista
The Crazy Joker
02.2009 - 02.2011
Call Centre Operator
Ergon Energy
08.2002 - 02.2009
Year 12 Equivalency -
CQ University
Diploma of Early Childhood Education And Care -
Horizon2
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