Candace Hansen
Melbourne,Australia
Summary
Personable and empathetic, with a genuine passion for supporting others on their well-being journey. As a recent graduate, I have a strong foundation in therapeutic modalities and interventions, with a focus on active listening and problem-solving. I am committed to fostering positive change and creating a safe, supportive space for all individuals in need.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Leader and Call Taker
FriendLine, Friends For Good
11.2022 - 04.2024
- Provided guidance and mentorship to volunteers of FriendLine during team leader shifts
- Attentive and empathetic engagement with caller’s concerns, feelings, and experiences
- Compassionately engaged with callers to help reduce experiences of loneliness
- Provided assistance to team members when handling complex calls and provided additional support when needed
- Provided relevant information, support, resources, and referrals to callers
- Uphold confidentiality and professional boundaries
- Responded promptly and effectively to email inquiries
- Utilised excel to manage and update staff rosters
Counsellor
Wantirna College
01.2023 - 08.2023
- Applied a variety of counselling modalities and interventions to support clients in navigating interpersonal challenges and achieving personal goals
- In times of crisis, provided immediate support to clients and coordinate with school staff, parents, and external community resources to ensure the safety and wellbeing of students
- Conducted mandatory reporting and developed comprehensive safety plans to ensure the wellbeing and protection of students
- Collaborated with teachers and administrators to create a supportive and inclusive school environment for all students
- Maintained accurate records of counselling sessions and case notes
- Ensured confidentiality and compliance with ethical and legal standards
- Engaged in regular group supervision and debriefing to enhance my skills and knowledge
- Utilised Microsoft Teams to effectively engage with students and staff members
Education
Masters of Counselling And Psychotherapy -
Australian College of Applied Professions
Melbourne, VIC12.2024
Graduate Diploma of Counselling -
Australian College of Applied Professions
Melbourne, VIC12.2023
Bachelor of Human Services -
University of Sunshine Coast
Sunshine Coast, QLD12.2018
Skills
- Empathetic
- Culturally Competent
- Patient
- Positive Attitude
- Resilient
- Nonjudgmental
- Kind
- Approachable
- Problem-solving
Certification
- Current Working with Children Check
- Eligible for PACFA Provisional Membership
- Current Drivers License
Timeline
Counsellor
Wantirna College
01.2023 - 08.2023
Team Leader and Call Taker
FriendLine, Friends For Good
11.2022 - 04.2024
Masters of Counselling And Psychotherapy -
Australian College of Applied Professions
Graduate Diploma of Counselling -
Australian College of Applied Professions
Bachelor of Human Services -
University of Sunshine Coast
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