Candice Adams
Kallangur,QLD
Summary
Dynamic and results-driven professional with extensive experience at IMPRESSU PRINT GROUP LTD, excelling in data management and customer service. Proven ability to enhance efficiency through advanced Excel skills and collaborative teamwork, consistently delivering accurate SMS and EDM campaigns that support over 700 franchisees. Committed to lifelong learning and proactive problem-solving.
Overview
20
20
years of professional experience
Work History
Administrator for Domino’s Pizza Division
IMPRESSU PRINT GROUP LTD
03.2019 - Current
- Executed daily SMS and EDM setup for Domino’s Head Office AU, NZ, and franchisees.
- Collaborated with marketing team and franchisees to gather necessary information for accurate processing.
- Processed frequent updates to SMS and EDM deadlines and content as required.
- Managed weekly bulk unaddressed mail bookings for over 700 stores across AU and franchisees.
- Conducted weekly reporting and data sorting to enhance customer retention strategies.
- Compiled and organized data for store promotions, coordinating bulk deliveries via letterbox, EDM, and SMS.
- Performed data processing in Excel for various operational tasks.
- Provided coverage and support for team members during annual or sick leave.
- Answered incoming calls and responded to customer inquiries.
Data Quality Analyst
SUPER RETAIL GROUP
10.2018 - 02.2019
- Executed data cleansing initiatives across all business departments.
- Collaborated with staff to gather accurate information for data processing.
- Coordinated with suppliers to acquire necessary updates for company database.
- Utilized Excel and SAP for data updates and modifications.
- Partnered with a colleague on shared tasks while independently managing specific responsibilities.
Receptionist and Administrator
RITCHIE MURPHY TRANSPORT SOLUTIONS LTD
02.2017 - 03.2018
- Greeted visitors and maintained a welcoming reception area.
- Managed incoming calls and directed inquiries to appropriate departments.
- Oversaw daily mail processing and maintained company generic email inbox.
- Coordinated EFTPOS payments and arranged couriers for timely deliveries.
- Organized catering for meetings and staff events to ensure smooth operations.
- Liaised with clients to confirm charter details and generate accurate quotes.
- Updated system weekly with new staff data and company memos.
- Executed any ad-hoc duties and fulfilled managers' requests efficiently.
Support Administrator
SMART ENVIRONMENTAL LTD
07.2016 - 02.2017
- Executed accurate data entry for spreadsheets and invoices into Greentree.
- Generated monthly reports for various Councils to facilitate informed decision-making.
- Conducted monthly reconciliations to ensure financial accuracy and integrity.
- Handled incoming phone queries, providing timely resolutions to inquiries.
- Served as backup for reception duties during peak periods and staff absences.
- Coordinated responses to Council complaints, fostering effective communication and resolution.
Administration Assistant for the South Pacific Division
FLETCHER CONSTRUCTION LTD
06.2015 - 09.2015
- Assisted PA with ad-hoc duties to maximize operational efficiency.
- Sorted and opened daily mail for timely processing.
- Coordinated travel arrangements, including domestic and international flights.
- Managed document handling through printing, photocopying, and binding.
- Organized national and international courier services to ensure prompt delivery.
- Updated and formatted documents to maintain consistency and professionalism.
Accounts Assistant and Receptionist
HALE MANUFACTURING LTD
03.2014 - 09.2014
- Greeted visitors and answered all incoming calls promptly.
- Sorted and opened mail to ensure timely distribution.
- Coordinated courier services for efficient document delivery.
- Ordered office stationery supplies to maintain inventory levels.
- Set up new jobs in system for streamlined project tracking.
- Managed accounts payable and receivable, ensuring accurate financial records.
- Performed reconciliations to maintain financial accuracy.
- Entered timesheets and typed formatted quotes for client proposals.
Process Support Administrator Support in the Services Team of Manukau Building Consultants
AUCKLAND COUNCIL
12.2012 - 03.2014
- Maintained accurate daily data entry and timesheet processing to support operations.
- Filed and dispatched internal documents through courier services between business units.
- Recorded daily payments received, enhancing financial oversight.
- Managed company email inbox, responding to inquiries in a timely manner.
- Scheduled and allocated documents for building inspectors effectively.
- Facilitated communication by sending emails on behalf of building inspectors.
- Addressed customer queries related to building consent processes, resolving issues promptly.
- Covered reception occasionally, supporting front desk operations.
Fleet Co-ordinator in the Client Service Team
LEASEPLAN NZ LTD
04.2008 - 12.2012
- Updated database with current details while performing data entry tasks.
- Developed and maintained work instructions for team processes.
- Handled processing of expense claims, ensuring accuracy and timeliness.
- Coordinated purchasing, dispatching, and refunding of RUC and vehicle registrations.
- Facilitated ordering, dispatching, and management of fuel cards.
- Organized LeasePlan NZ generic email inbox for efficient information flow.
- Generated periodic reports by collating data for client distribution.
- Provided direct support to drivers via phone regarding queries.
Retail Team Member With a Customer Service Focus
SUPER CHEAP AUTO
07.2005 - 04.2008
- Collaborated across all store sections, including parts department and checkout areas.
- Handled customer inquiries via telephone and face-to-face interactions.
- Unloaded stock from pallets to ensure efficient shop floor replenishment.
- Organized and sorted stock regularly to maintain optimal inventory levels.
- Processed special orders and coordinated with suppliers for timely fulfillment.
- Participated in product knowledge workshops to enhance expertise.
- Managed refunds and product exchanges to uphold customer satisfaction.
- Resolved customer complaints swiftly to maintain service quality.
Education
Diploma - Business – Accounting Focus
Manukau Institute of Technology (MIT)
Otara, New Zealand05.2008
High School Diploma -
Pakuranga College
Auckland, New Zealand11.2002
Skills
- Collaborative teamwork
- Strong communication
- Exceptional customer service
- Administrative skills
- Advanced Excel and Word
- Adaptability to new ideas
- Honesty and ethics
References
- Daniel, Johnson, Operations Manager Domino’s Division, 0422 162 063, Impressu Print Group Ltd, 25 Strathwyn Street, Brendale, QLD, 4500
- Monica, Cullen, Group Master Data Manager, 0401 701 111, Super Retail Group, 751 Gympie Road, Lawnton, QLD, 4501
- Natasha, Bodington, HR Manager, +64 9 268 6620, Ritchie Murphy Transport Solutions Ltd, 11 Heb Place, Takanini, Auckland, NZ
- Sara, Romans, Former Manager, +64 210 737 337, LeasePlan NZ, 632 Great South Rd, Ellerslie, Auckland, NZ
Affiliations
- I attend and teach karate classes a few days a week
Languages
Afrikaans
Native/ Bilingual
Timeline
Administrator for Domino’s Pizza Division
IMPRESSU PRINT GROUP LTD
03.2019 - Current
Data Quality Analyst
SUPER RETAIL GROUP
10.2018 - 02.2019
Receptionist and Administrator
RITCHIE MURPHY TRANSPORT SOLUTIONS LTD
02.2017 - 03.2018
Support Administrator
SMART ENVIRONMENTAL LTD
07.2016 - 02.2017
Administration Assistant for the South Pacific Division
FLETCHER CONSTRUCTION LTD
06.2015 - 09.2015
Accounts Assistant and Receptionist
HALE MANUFACTURING LTD
03.2014 - 09.2014
Process Support Administrator Support in the Services Team of Manukau Building Consultants
AUCKLAND COUNCIL
12.2012 - 03.2014
Fleet Co-ordinator in the Client Service Team
LEASEPLAN NZ LTD
04.2008 - 12.2012
Retail Team Member With a Customer Service Focus
SUPER CHEAP AUTO
07.2005 - 04.2008
Diploma - Business – Accounting Focus
Manukau Institute of Technology (MIT)
High School Diploma -
Pakuranga College
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