Candice Chesterfield
CABOOLTURE,Queensland
Summary
Dedicated professional with over ten years experience working within the disability sector and and community. Passionate about collaborating with others to create opportunities that nurture connection, choice and safety. Seeking the opportunity to apply my experience and skills within community development to grow, learn and achieve
Overview
15
15
years of professional experience
Work History
Administration Officer
Queensland Health - Kallangur Satellite Hospital
Kallangur , QLD
12.2023 - Current
- Demonstrated ability to fulfill the responsibilities of chart preparation in accordance with Queensland Health's Core Values and Code of Conduct
- Demonstrated ability to provide effective and flexible administrative support to the KSH Facility Support, including Minor Injury and Illness and more recently the dedicated Healthy Ageing Assessment and Rehabilitation Team administration officer
- Coordinate and deliver administrative outcomes for the Healthy Ageing Assessment and Rehabilitation, a large and diverse multidisciplinary team. This includes, but is not limited to scheduling, preparing daily clinic lists, batching clinical documentation , fleet management, room bookings, purchase requisitions and recording feedback.
- Experienced in utilizing office equipment and software packages such as HBCIS, ieMR PowerChart, ESM and FirstNet, S4HANA, RMS, The Viewer, Outlook and various microsoft programs.
- Contributed to the successful go-live of KSH onto by providing and maintaining a high level of administrative support relating to various departments.
- Proven ability to effectively communicate verbally and through correspondence to maintain a high level of care and support to patients, internal staff and external parties
- Developed rapport and strong working relationships with internal teams and departments through effective and open communication to deliver outcomes, obtain feedback and develop strategies
- Proactively identified areas for continuous improvement that align with current workflow systems and best practices
- Proven ability to work autonomously and prioritize daily workload.
Administration Officer
Queensland Health - Orthopaedic Surgical Program
Chermside , QLD
07.2023 - 11.2024
- Demonstrated ability to fulfill the responsibilities of chart preparation in accordance with Queensland Health's Core Values and Code of Conduct
- Achieved timeline and quality targets when organizing and prioritizing large volumes of clinic information and patient charts
- Effectively and proficiently prepare clinic lists and patient charts by adhering to administration procedures such as Orthopaedic Standing Orders and complying with patient safety and confidentiality policies
- Demonstrated ability to provide effective and flexible administrative support to the Orthopaedic, General Surgery, Vascular and Urology departments by utilizing TPCH office equipment and software packages such as HBCIS, PractiX, QFlow, Novell, ieMR/ESM, The Viewer, Outlook and various microsoft programs.
- Contributed to the successful transition onto ieMR -ESM by providing and maintaining a high level of administrative support relating to chart preparation, to various areas within the Surgical and Critical Care Administration Team
- Facilitated training new employees, imparting essential knowledge and skills, to ensure a smooth onboarding process
- Proactively identified areas for enhancement within existing processes and revised process manuals relating to chart preparation that align with current workflow systems and best practices
- Demonstrated a high level of consistency to perform tasks independently with minimal supervision
Social and Community Lead Coordinator
CFN Association Inc.
Caboolture , QLD
01.2019 - 07.2023
- High level of experience working alongside people with disability to identify goals and support needs that are strength-based and that assist in creating meaningful outcomes relating to living arrangements, community participation and daily life
- High level of experience and proven ability to assist people with disability to access the NDIS, implement plans and provide ongoing support in collaboration with informal and formal supports
- Successfully built strong and lasting relationships and partnerships with a range of diverse key stakeholders, including local government agencies, community organizations,businesses, schools and universities to identify and evaluate opportunities for people with disability
- High level of experience and proven ability to safeguard, assess and review participant information (risk assessments, individual support plans etc) with respect to their privacy, dignity, cultural considerations and safety
- High level of experience in coordinating and leading diverse and high performing teams to deliver inclusive social and community programs for children and adults who live with disability. Responsibilities include, but are not limited to program development, managing rosters, design and facilitate training workshops, meetings, performance management, KPI reporting and ensure best practice standards are met and day-to-day operations run smoothly
- Demonstrated ability to work collaboratively within a leadership team to prepare, transition and respond to significant challenges and sector changes such as the NDIS.
- High level and proven ability to assist with audits, review policy and procedures , project manage, prepare and submit funding submissions, implement strategic plans and adhere to compliance and practice standards both internal and external (NDIS Practice Standards and CFN Code of Conduct)
- Trusted to work remotely and autonomously to achieve daily service delivery outcomes and to manage complex inquiries and situations
- High level of experience in preparing reports for CFN's Director/Governance Board and external stakeholders
- Passionate and proven ability to critically reflect and problem solve within a team dynamic
Group Program Lead Facilitator
CFN Association Inc
Caboolture, QLD
2015 - 2019
- High level of ability to collaborate, design and deliver inclusive group support programs for people with disability
- Strong communication skills and proven ability to manage and resolve complex situations
- Develop and nurture relationships with participants, families, stakeholders and community
- Worked successfully with a diverse group of coworkers to accomplish goals and deliver quality programs
- Manage participant intake and staff recruitment for social programs
- Coordinate rosters, conduct regularly meets and create surveys for feedback
- Manage and update participant profiles and conduct risk assessments for programs
- High level of ability to adapt to changes and develop solutions
- Attended conferences, workshops and seminars to increase job-related knowledge
Disability Support Worker
CFN Association Inc
Caboolture, QLD
2012 - 2015
- Delivered a high standard of direct support to people with disability within Short-Term Accommodation and Individual Support services to ensure their physical, emotional and social needs were met with dignity and respect
- Identify goals and explore interests that assist individuals to develop and enhance skills
- Adhere to and update individual support plans and risk assessments to accommodate changes and progress
- Coordinated doctor appointments, exercise, recreation and social activities to assist with managing day to day to tasks and routines
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability
- Utilized strong assessment skills to determine necessary risks and potential hazards
- Collaborated with other professionals to implement care and support plans
- Strong understanding of best practices and procedures when assisting with complex support needs and assisting with medication
- Maintained daily living standards by assisting participant with personal hygiene and meal time management
Customer Service Representative
Energex
Brisbane , Queensland
04.2010 - 03.2013
- Customer Service Representative within The Energex - Demand Management and Energy Conservation Program Team and Customer Service Department
- Answered incoming calls and emails, providing frontline customer support or assistance with education about Demand Management and Energy Conservation projects
- Worked collaboratively with Energex crews, contractors, customers and energy retailers to meet customer needs
- Demonstrated a high level of skill and ability to assess and prioritize customer and crew safety by maintaining knowledge about the energy network during extreme weather events and everyday jobs.
- Upheld quality control policies and procedures to increase customer satisfaction
Education
Bachelor of Social Science -
University of The Sunshine Coast
Sippy Downs04.2016
Certificate of Internship -
United Cities And Local Governments Asia Pacific
Jakarta, Indonesia 01.2015
ACICIS Development Studies Professional Practicum -
Atma Jaya Catholic University
Jakarta, Indonesia 01.2015
Skills
- Current First Aid and CPR
- Current NDIS Worker Screening Card
- Current Open Class C License
- NDIS Worker Orientation Module Certificate
- Access for All Certification
- HBCIS, ieMR (ESM, PowerChart, FirstNet)
- Queensland Health Mandatory Training and Vaccinations
- Problem-Solving and Critical Thinking
- Program Evaluation and Improvements
- Leadership and Management
- Collaboration and Teamwork
- Communication - Written, Digital and Verbal
- Staff Supervision
- Advocacy
- Compassion and Empathy
References
Alicia Watson
07) 3285 0007
Senior Administration Officer - Kallangur Satellite Hospital
Heather Good
0447 191 084
Lead Finance Administrator - CFN Association Inc
Timeline
Administration Officer
Queensland Health - Kallangur Satellite Hospital
12.2023 - Current
Administration Officer
Queensland Health - Orthopaedic Surgical Program
07.2023 - 11.2024
Social and Community Lead Coordinator
CFN Association Inc.
01.2019 - 07.2023
Customer Service Representative
Energex
04.2010 - 03.2013
Group Program Lead Facilitator
CFN Association Inc
2015 - 2019
Disability Support Worker
CFN Association Inc
2012 - 2015
Bachelor of Social Science -
University of The Sunshine Coast
Certificate of Internship -
United Cities And Local Governments Asia Pacific
ACICIS Development Studies Professional Practicum -
Atma Jaya Catholic University
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