Attentive and results-driven Social Worker in training, looking to facilitate positive interactions in a retail setting, drawing from extensive customer service experience. Successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
5
5
years of professional experience
Work History
Church Verger
St Michael’s Uniting Church
2022.09 - 2024.07
Corresponding with the minister/council members as well as congregation/guests, to ensure all needs are met and questions answered
Ensuring the premises are secure, clean, and set up according to the event requirements
Assisted with Sunday services and special facility events; including weddings & funerals by preparing rooms, installing decorations, and transporting supplies.
Observation, set up, and pack up of after-church programs were also required to ensure smooth running and satisfaction of the congregation and employers
Patrolling of grounds during church services as a security protocol (being a city/LGBTQ+ affirming church requires security measures as it can draw unwanted aggressive attention from outsiders. Such events required the ability to deescalate the situation in a calm-level-headed manner)
Enhanced cleanliness and appearance of church facilities by consistently performing thorough maintenance tasks.
Contributed to a safe environment for congregants and staff by promptly addressing any hazards or damages in the building.
Checked in and stocked inventory throughout facility.
Cashier and Juice Bar Attendant
Ocean Grove Juice Crew
2021.11 - 2022.02
Greeted customers, aided in all of their queries and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Registered customer orders and operated cash register for cash, check and credit card transactions.
Made and attended to all food/drink orders
Performed stock runs
Performed cleaning tasks such as mopping, stacking produce and dishes as well as set up & pack up of store and external dining area
The mandated mask requirement during my employed time in the store meant occasionally having to enforce the store rule to customers and deescalate the reactions of some
Box Boy
Ocean Grove Fresh Fruit
2021.01 - 2021.05
Crushing boxes
Sweeping/mopping duties
Bagging and handling fresh produce
Making herb & salad packets
Store pack up
Junior Kitchen Assistant
Camp Wyuna YMCA
2019.04 - 2020.02
Meeting & greeting guests
Answering guest enquiries
Continuously adapting to an ever-changing demographic of guests
Following supervisor instructions
Ensuring high standards are met in the presentation of self and establishment
Cleaning duties such as mopping, sweeping, dishes, window- cleaning
Education
Bachelor of Bachelor of Social Work -
Deakin University
Geelong, VIC
11.2026
Associate Degree in Human Services -
Latrobe University
Melbourne, VIC
11.2023
Certificate - Barista Coffee Art Course
RGIT Melbourne
2023
Certificate - Barista Coffee Art Course
RGIT Melbourne
Melbourne, VIC
2023
Year 12 VCE -
Bellarine Secondary College
Drysdale, VIC
12.2021
Certificate III - Music Industry
Melbourne Polytechnic
12.2021
Responsible Service of Alcohol (RSA) -
The Gordon
2021
Skills
St Michael’s employers:
Glen Tonkes (finance/operations manager)
Ph: +61 419 591 016
Reverend Margaret Mayman (Minister)
Ph: +61 408 690 800
Timeline
Church Verger
St Michael’s Uniting Church
2022.09 - 2024.07
Cashier and Juice Bar Attendant
Ocean Grove Juice Crew
2021.11 - 2022.02
Box Boy
Ocean Grove Fresh Fruit
2021.01 - 2021.05
Junior Kitchen Assistant
Camp Wyuna YMCA
2019.04 - 2020.02
Bachelor of Bachelor of Social Work -
Deakin University
Associate Degree in Human Services -
Latrobe University
Certificate - Barista Coffee Art Course
RGIT Melbourne
Certificate - Barista Coffee Art Course
RGIT Melbourne
Year 12 VCE -
Bellarine Secondary College
Certificate III - Music Industry
Melbourne Polytechnic
Responsible Service of Alcohol (RSA) -
The Gordon
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