Candice Faulkner
Noranda
Summary
Experienced NDIS and disability services professional with a strong focus on behaviour support–informed practice and complex case coordination. Skilled in delivering trauma-informed, person-centred supports that enhance quality of life, promote choice and control, and reduce behaviours of concern through proactive, evidence-informed strategies. Demonstrated experience supporting behaviour support implementation, collaborating with allied health professionals, and guiding frontline teams in line with NDIS Practice Standards and safeguarding requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Disability Service Officer
Strive Together WA
06.2024 - Current
- Oversaw operations across three Supported Independent Living (SIL) houses, including rostering, funding coordination, and staff management
- Analyzed client data and prepared NDIS progress reports to support ongoing service delivery and improvement.
- Developed and executed person-centred care plans in collaboration with support teams, ensuring staff compliance in SIL home and community settings.
- Managed crisis situations, providing immediate support and resource allocation when necessary.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Monitored behaviour data, analysed trends, and adjusted strategies based on evidence and participant progress
- Conducted functional behaviour assessments to identify triggers, functions, and contributing environmental and psychosocial factors for SIL and community funded participants
- Complete monthly reporting of restrictive practices and weekly reporting of unapproved restrictive practices to the NDIS quality and safeguarding commission
- Reported incidents to the NDIS quality and safeguarding commission
- Led service operations as Acting General Manager, managing nine SIL houses and coordinated supports for 150 NDIS participants across community-based and respite services and managing a work force of over 170 staff
Accommodation Team Leader
Strive Together WA
05.2023 - 06.2024
- Established a new Supported Independent Living (SIL) service in Pearsall for three men with disability, with a strong focus on promoting independence, wellbeing, and person-centred support
- Built strong, collaborative relationships with families, stakeholders, and external agencies to deliver individualised supports for participants at Kemp Street
- Advocated for participant choice and control, supporting individuals to exercise autonomy, rights, and freedom in their daily lives
- Set clear expectations for direct support workers, providing ongoing guidance, supervision, and weekly updates in response to changing needs and emerging behaviours of concern
- Delivered complex, holistic case management addressing behavioural, psychosocial, environmental, and support needs
- Coordinated and facilitated monthly in-house social group lunches to strengthen social connection and community participation among Strive participants
- Operated within NDIS Practice Standards and Behaviour Support requirements, escalating relevant case management matters to the Coordinator as required
Support Worker
Strive Together WA
02.2017 - 05.2023
- Assisted with clients with all aspects of direct support work from personal care also cleaning, cooking, shopping and budgeting.
- Assisted to facilitate access to social and community participation, worked with the various programs within Strive and researched other organisations which provide inclusive activities.
- Medication administration
- Completed administration at the end of shifts including case notes/ incident reports/ goal reports as required.
Education
BACHELOR OF ARTS - Psychology, Children and Families Studies
Edith Cowan University
Joondalup, WA01.2013
Diploma - Community Welfare Work
Swan TAFE
Thornlie, WA01.2008
Skills
- Clear verbal communication & active listening
- Strong relationship-building with families & agencies
- Empathetic, person-centred approach
- Experience with complex needs & behaviours
- Behavioural intervention from a trauma informed practice
Certification
- Current Drivers license
- National Police Clearance
- Working with Children’s Check
- First Aid Certificate
- NDIS Clearance
Timeline
Disability Service Officer
Strive Together WA
06.2024 - Current
Accommodation Team Leader
Strive Together WA
05.2023 - 06.2024
Support Worker
Strive Together WA
02.2017 - 05.2023
Diploma - Community Welfare Work
Swan TAFE
BACHELOR OF ARTS - Psychology, Children and Families Studies
Edith Cowan University