Candice Firth
Balcatta,WA
Summary
Experienced Project Lead adept at completing concurrent projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy and customer satisfaction. Experienced in fast-paced environments and adapts well to changing situations.
Success in a number of different sectors including; Corporate, Education, Energy, Logistics, Healthcare and Events & Marketing proving skills are transferrable between industries.
Extremely strong work ethic - reliable, efficient and concise. Very positive person with a can-do attitude and a solution focused approach. Thrive on challenge and accountability, can prioritise and multi-task effectively and perform well in high pressured / time-sensitive environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Lead
EnerSys
02.2019 - Current
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Produced quality standards, checklists, report templates, and processes.
- Partnered with project team members to identify and quickly address problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reported regularly to managers on project budget, progress and technical problems.
- Updated customers and senior leaders on progress and roadblocks.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Achieved positive project gross margins and customer net promoters
Customer Representative
Gainsborough Hardware
09.2017 - 09.2018
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Streamlined processes to improve service and efficiency
- Highlighting issues and areas for development in procedures
- Trainer for new team members
- Scheduling - liaising with locksmiths and customers
- Assisting with customer queries, resolving issues & complaints
- ‘Green Team’ member – raising awareness & helping reduce waste across business
Teacher
Volunteer Work
09.2016 - 12.2017
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Secondary Maths Teacher – Malawi, Africa
- Classroom Assistant - Kiara College, Perth, WA
- Classroom Assistant - Yarra Hills Secondary School, Mount Evelyn, Vic
Teacher of Mathematics & Psychology
Shoreham Academy
09.2014 - 08.2016
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior management and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Graded ‘Outstanding’ Teacher - 100% ‘outstanding’ results in both years at the school
- Teaching GCSE and A Level Maths (11-18yrs) and A Level Psychology (17-18yrs)
- KS3 Coordinator for homework and assessments
- Mentor for trainee teachers at the University of Brighton
- Promoting a ‘can-do’ mindset and attitude to learning and a positive environment
- Monitoring pupil’s progress and providing tailored feedback
- Raised attainment in lower sets
- Engaging pupils with challenging behaviour
- Developing new Schemes of Work and tasks in accordance to the New Curriculum
- Organising and implementing school trips (academic and social
- Eco Leader – leading & managing the student ‘Eco’ reps
Education
Post Graduate Certificate in Education (PGCE) - Mathematics Teacher Education
University of Brighton
Brighton06.2010
Bachelor of Science - Psychology With Health Science
University of The West of England
Bristol06.2006
Skills
- Project Planning, Scheduling and Documentation
- Purchasing and Procurement
- Effective Project Management
- Resource Allocation
- Client Communications
- Exceptional organisation skills
- Self-motivated, diligent with good attention to detail
- Strong team player with positive, solution-focused attitude
- Reliable and honest
- Effective multi-tasking and task management
- Adaptive and resourceful
Certification
- Forklift License
- First Aid Officer
- Fire Warden
Timeline
Project Lead
EnerSys
02.2019 - Current
Customer Representative
Gainsborough Hardware
09.2017 - 09.2018
Teacher
Volunteer Work
09.2016 - 12.2017
Teacher of Mathematics & Psychology
Shoreham Academy
09.2014 - 08.2016
Post Graduate Certificate in Education (PGCE) - Mathematics Teacher Education
University of Brighton
Bachelor of Science - Psychology With Health Science
University of The West of England
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