Candice Fitzpatrick
The Gurdies ,VIC
Summary
Well-organized and reliable offering highly organised nature, good multitasking abilities, a skilled team player with strong background in customer service environments. Works well independently to handle customers and always ready to go beyond basics and learn new things. Skilled in working with computers and new applications.
Overview
6
6
years of professional experience
Work History
Member Support Specialist
Concentrix
Mt Helen
11.2025 - 04.2026
- Delivered exceptional member support by resolving inquiries efficiently, resulting in improved customer satisfaction and loyalty.
- Managed high-volume inbound calls, ensuring customer inquiries were resolved efficiently and effectively, enhancing overall satisfaction.
- Resolved escalated customer issues with professionalism and empathy, contributing to improved customer retention and loyalty.
- Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
- Adhered to superannuation fund administration processes, ensuring compliance with regulatory requirements and enhancing operational efficiency.
- Provided technical advice and support to clients regarding their superannuation entitlements.
Crew Member
Bass McDonald's
07.2020 - 11.2024
- Operated cash register to receive cash or card customer payments.
- Recommended ways to improve current procedures and methods to drive excellent customer services.
- Consistently met and exceeded daily service and targets in a team setting.
- Undertook McDonalds Management Training
- Followed strict health and safety guidelines to prevent food contamination and ensure customer safety.
- Resolved customer complaints, striving to have happy customer every time.
Crew Member
San Remo IGA
10.2024 - 11.2024
- Managed cash register, including processing credit card and cash payments.
- Addressed customer questions and assisted in finding product locations.
- Followed defined scanning and checkout procedures to reduce customer wait times.
Receptionist/Legal Assistant
J Garnham & Associates
02.2023 - 03.2023
- Operated telephone console to answer incoming calls and direct callers to appropriate persons or take messages.
- Produced legal documents from hard-copy drafts or electronic documents by organising, typing and editing such as Wills and Powers of Attorneys.
- Managed calendars, including scheduling meetings and phone calls for clients.
- Processed billing and invoicing for legal services.
- Open and closed matters using the LEAP program.
Education
VCE Graduate -
Bass Coast College
WonthaggiSkills
- Time Management
- Problem Solving
- Microsoft Office
- Team Player
- Ability to work individually
- Excellent communication
- Strong interpersonal skills
- Proactive
- Self-motivated
- Exceptional organisational skills
Timeline
Member Support Specialist
Concentrix
11.2025 - 04.2026
Crew Member
San Remo IGA
10.2024 - 11.2024
Receptionist/Legal Assistant
J Garnham & Associates
02.2023 - 03.2023
Crew Member
Bass McDonald's
07.2020 - 11.2024
VCE Graduate -
Bass Coast College