Candice Gleeson
Bayswater,VIC
Summary
Professional with several years of experience in overseeing a wide variety of diverse business functions and operations.
Detail-oriented administrative professional, highly organized, with strengths in prioritizing tasks and managing deadlines, adept at streamlining office operations to enhance efficiency.
Recognized for meeting customer needs and delivering exceptional team support, contributing to a productive work environment. Committed to maintaining punctuality and reliability in all tasks.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Manager and Business Support
Chill (VIC) Pty Ltd
Dandenong South, VIC
09.2020 - Current
- Oversaw implementation and maintenance of compliance standards.
- Assured compliance with pertinent administrative regulations at both National and State levels.
- Ensured compliance with PrimeSafe, HACCP Codex, QAP, Biosecurity and Chain of Responsibility standards.
- Developed and updated standard operating practices to ensure efficiency.
- Facilitated seamless coordination of audit preparation processes.
- Ensured competitive pricing through meticulous preparation of tenders and associated documents.
- Collaborated with Victorian and national teams on specialized projects.
- Delivered executive support while managing diaries and databases.
- Client relations and customer service management.
- Handling of customer complaints, queries, and quote requests, and the cost of claims closures.
- Entering internal and external purchase orders, and sales orders.
- Cultivated and strengthened key client and stakeholder partnerships.
- Facilitated team activities to up-sell and cross-sell services and products.
- Answer phone calls and email inquiries.
- Managing accounts payable and receivable.
- Conducted debtor follow-up to ensure timely payments.
- Implemented strategies for effective debt recovery.
- Oversaw accounts management tasks such as raising invoices across various client sectors like Transport and Warehouse.
- Collect and follow up on debtor management.
- Managed transactions efficiently through cash handling, EFTPOS terminals and digital payment systems.
- Handled petty cash transactions with accuracy.
- Managed documentation of acquisition records, shipment data and billing information.
- Identified and rectified discrepancies across warehousing, transport, and accounting.
- Verify supplier purchase orders and supplier invoices.
- Key support to the Transport Department, assist with planning of daily transport runs, booking client transport runs, booking of third-party carriers, and overseeing quoting for new and existing clients.
- Key support to the Promotional Logistics department, assisting with planning, communication, and execution of promotional logistics for new and existing clients, managing and being the first point of contact for events, managing client requirements, booking third-party carriers, and overseeing quotes for new and existing clients.
- Learn new and enhance existing technology platforms, boosting staff performance.
- Managed agreement discussions ensuring favorable terms for stakeholders.
- Managed onboarding processes for clients and staff.
- Trained staff on computer systems, process updates, and key operational tasks.
- Managed sensitive documents with utmost confidentiality.
- Established and upheld company protocols to guarantee efficient daily operations.
- Conducted routine assessments of KPI performance, adjusting team strategy accordingly.
- Coordinated preparation and submission of office staff timesheets.
- Managed allocation and tracking of vehicles and physical assets efficiently.
- Processed insurance claims efficiently.
- Collaborated on development and implementation of targeted projects.
Senior Transport Allocator
Chill (VIC) Pty Ltd
Dandenong South, V
01.2016 - 08.2019
- Built a high-performing team by supervising and onboarding Transport personnel.
- Managed drivers and coordinated work schedules.
- Managed chain of responsibility compliance in operations.
- Implemented strategic plans to enhance business growth.
- Established strong professional networks within the industry.
- Planning all transport and promotional logistics for daily runs.
- Monitored and upheld adherence to KPI benchmarks.
- Cultivated sustainable relationships with key clients and stakeholders.
- Handled inquiries, order requests, status updates, and logistics coordination efficiently.
- Managed and organized document archives.
- Executed marketing and sales strategies.
- Managed timesheets for drivers and transport staff.
- Processed and validated invoices with accuracy.
- Managed vendor relationships effectively.
- Processed and maintained records of financial transactions accurately.
- Evaluated and authorized invoices in compliance with established protocols.
- Managed transport and warehouse inquiries.
- Promotional logistics, communication planning, and management.
- Oversaw management of vehicles and assets.
- Processed claims for insurance.
- Managed third-party bookings effectively.
- Quoting of all transport-related clients.
- Assumed responsibilities of warehouse manager during leave.
- Managed client onboarding processes efficiently.
- Supported Victorian Operations Manager in maintaining compliance with National and State governance processes.
- Assumed responsibility for PrimeSafe, HACCP, QAP aligned with Biosecurity standards.
Senior Export Coordinator
SDI Limited
Bayswater, VIC
01.2009 - 09.2015
- Overseeing the day-to-day running of the Export Department.
- Oversaw international trade operations, logistics coordination, and demand planning.
- I stepped into the role of Export, Forecasting, and Shipping Manager during maternity leave.
- Provided training and conducted interviews for new staff in Australia.
- Provided training and conducted interviews for new staff in the Chicago, USA, office.
- Streamlined systems and procedures in Export department and Warehouse.
- Forecasted international intercompany sea-freight and airfreight orders.
- Monitoring intercompany back orders for the USA, Germany, and Brazil.
- Processing customer purchase orders.
- Generated sales orders for air and sea freight.
- Tendering freight forwarder quotes, ensuring competitive rates.
- Managed client accounts, payment allocations, late payment resolutions, and credit limit assessments.
- Ensured timely allocation of stock to meet export deadlines.
- Create transfer orders for efficient warehouse operations.
- Handled invoicing for orders, GL invoices, and pricing credits.
- Coordinated with Production and Manufacturing Departments to maintain stock levels.
- Collaborated with Production and Manufacturing teams to address unique customer order requirements.
- Creating commercial invoices, packing lists, shippers' letters, forwarding instructions, bank documentation, and certificates as required for exporting goods.
- Processing of DG documents and special handling requirements for cargo.
- Organizing the legalization of documentation with the required embassies, DFAT, and VECCI.
- Providing freight quotations to customers.
- Handling of tender orders from quotation to supply.
- Liaising with freight forwarders regarding collections and delivery.
- Booking of sea freight containers.
- Organization of container drop-off and collections.
- Organization of airfreight collections with forwarders and customers.
- Customer service: client queries, pricing, delivery dates, quotations, manufacturing dates, and product management.
- Receipting and processing of returned and damaged products.
- Generated comprehensive non-conformance reports.
- Managed all details related to product warranties.
- Performed special projects at the behest of Senior Management.
- Oversaw processing of goods in transit, ensuring timely and accurate documentation.
- Advised clients on optimal product selection and usage.
Senior Import Air Freight Operator
Mondiale Freight Services
01.2001 - 01.2009
Weekend Manager
Coffee Time & Café 104
01.1996 - 01.2001
Education
High School Diploma -
Pukekohe Hight School
Auckland New Zealand01-2000
Some College (No Degree) - Import and Export
Swinburne University
Melbourne, VICSkills
- Regulatory compliance
- Document management
- Accounts management
- Client relationship management
- Tender preparation
- Audit coordination
- Team collaboration
- Staff training and coaching
- Customer service
- Staff management
- Office administration
- Data entry
- Cash handling
- Scheduling and calendar management
- Billing
- Organizational skills
- Administrative oversight
- Accounts reconciliation
- Policy and procedure modification
- Administrative support
- Workforce management
- Scheduling
- Policy implementation
- Process improvement
- Operational efficiency
Personal Information
Date of Birth: 12/14/82
Certification
- Importing and Exporting Swinburne University
- CAA Part 109 training for Export Requirements
- Dangerous Goods Management Certificate
- Quarantine Awareness Certificate
- Quarantine Approved Premises (QAP) Accreditation classes 1 to 8
- Food Safety Supervisor Certificate
Timeline
Office Manager and Business Support
Chill (VIC) Pty Ltd
09.2020 - Current
Senior Transport Allocator
Chill (VIC) Pty Ltd
01.2016 - 08.2019
Senior Export Coordinator
SDI Limited
01.2009 - 09.2015
Senior Import Air Freight Operator
Mondiale Freight Services
01.2001 - 01.2009
Weekend Manager
Coffee Time & Café 104
01.1996 - 01.2001
High School Diploma -
Pukekohe Hight School
Some College (No Degree) - Import and Export
Swinburne University
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