Candice Hamilton
Brisbane,QLD
Summary
A proud Wakka Wakka woman with extensive experience as a support officer, case worker, advisor, and training professional. Recognised for strong leadership, relationship-building capabilities, and a deep commitment to Cultural knowledge and community wellbeing. A dedicated and motivated professional with a strong work ethic, cultural competence and solutions-focused approach
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Relationship Manager
Supply Nation
11.2023 - Current
- Provided cultural leadership by embedding Indigenous values, supporting cultural learning, and advancing the Indigenous workforce within the organisation and its member network.
- Led a team of Relationship Managers to implement Supply Nation’s Membership Account Management Model, driving supplier diversity and business opportunities for Indigenous businesses.
- Supported members in achieving supplier diversity goals through tailored training, mentoring, and best-practice tools.
- Built and maintained strong relationships with corporate, government, and community stakeholders, representing Supply Nation at events and strategic meetings.
- Managed end-to-end member engagement including acquisition, onboarding, retention, and matching services with Indigenous suppliers.
- Oversaw implementation of the Member Services Strategy, providing data-driven insights to inform service improvements.
- Effectively managed a geographically dispersed team, setting clear expectations, conducting performance reviews, and fostering a culturally safe, high-performing team environment.
- Collaborated cross-functionally with internal teams and partner organisations to align with broader goals for Indigenous business development and member success.
- Promoted international best practices in supplier diversity and led continuous improvement initiatives across the team and organisation.
- Produced regular reports and fulfilled additional responsibilities aligned with evolving organisational priorities.
- Re-established and co-led the Leadership Roundtable Working Group within the Supply Nation Supplier Diversity Leadership Network, uniting senior supplier diversity leaders to collaborate, share best practices, and drive strategic initiatives that strengthen Indigenous business engagement across corporate and government sectors
Aboriginal and Torres Strait Islander Mental Health First Aide Instructor
National Wellbeing Alliance
07.2023 - Current
- Delivery of Aboriginal and Torres Strait Islander Mental Health First Aid (MHFA) training, designed to equip both First Nations and non-Indigenous peoples with the skills to recognise signs of mental health distress in Aboriginal and Torres Strait Islander communities, while providing culturally informed and community-based support
RAP Partner – Workforce, Leadership and Wellbeing
UnitingCare QLD – Reconciliation Action Plan Team (RAP Team)
01.2021 - 11.2023
- Partnered with Aboriginal and Torres Strait Islander Strategy and Partnerships, People and Culture, and WHS teams to co-design and implement strategies supporting First Nations recruitment, retention, development, leadership, and wellbeing.
- Developed culturally responsive tools and frameworks to guide best-practice workforce engagement with Aboriginal and Torres Strait Islander communities, clients, and Elders.
- Collaborated with the Manager, RAP Program, and Senior Leaders to deliver RAP workforce initiatives, leadership development programs, and wellbeing targets.
- Supported Family and Disability Services to align their Reconciliation quality and continuous improvement plans with UnitingCare’s broader RAP framework.
- Co-developed learning initiatives and explored Synod-wide collaborative learning opportunities with the RAP Partner – Cultural Appreciation.
- Led the development and implementation of processes to increase participation in the Indigenous Employee Initiative and CareerTrackers program.
- Provided educational and wellbeing support to Aboriginal and Torres Strait Islander trainees and interns, coordinating broader team support as required.
- Established and maintained a First Nations employee network to promote peer learning, collective voice, and innovation sharing across service groups.
- Operated within the UnitingCare RAP framework to deliver focused reconciliation efforts while adapting to sector and organisational change.
- Provided guidance and indirect supervision to the RAP Administration Support Officer on matters of workforce, leadership, and wellbeing.
- Prepared monthly and quarterly reports to inform RAP reporting, including the Annual RAP Report, Impact Statement, and other compliance documents.
- Offered mentoring and support to Aboriginal and Torres Strait Islander employees across the organisation.
- Supported and deputised for the Manager, RAP Program, including undertaking leadership responsibilities when required
Indigenous Student Support & Success Officer
University of Southern Queensland
11.2020 - 01.2021
- Delivered culturally responsive, relationship-based case management to Aboriginal and Torres Strait Islander students across Pathways, Undergraduate, and Postgraduate programs via face-to-face, online, and phone support.
- Identified at-risk students through monitoring attendance, assessment submissions, and engagement patterns; made proactive recommendations to academic and support staff to address emerging issues.
- Developed tailored student support plans and coordinated referrals to internal services and external community organisations as needed.
- Utilised university systems including Oracle Service Cloud (CRM), Zoom, live chat, and email to proactively engage students, promote academic success, and raise awareness of support resources.
- Led and contributed to student engagement initiatives and cultural programs (e.g. NAIDOC & Cultural Connections Project), enhancing student belonging and connection to community.
- Prepared reports for the College and relevant university committees on student feedback, program initiatives, and issues impacting Aboriginal and Torres Strait Islander students.
- Collaborated with internal teams to collect and analyse data on student outcomes (e.g. retention, attrition, academic performance) to inform service delivery improvements.
- Partnered with academic and professional staff to co-develop student support strategies and effective communication frameworks.
- Committed to ongoing professional and team development, maintaining high standards in cultural competence and student-centred service
Employment & Alumni Advisor/ Transition Officer
Australian Indigenous Education Foundation (AIEF)
10.2019 - 11.2020
- Intensive Case Management of Indigenous Boarding School Graduates and Transition Caseload (assisting with mental health and well-being, housing, employment, studies and finances)
- Build and maintain trusting and respectful relationships with Boarding School Students through program facilitation and mentoring, so that the relationship continues through to alumni
- Plan and implement career focused case management for alumni by providing coaching and mentoring that assists them to achieve their overall goals.
- Assist ongoing career development by identifying and assisting with employment and study opportunities, as well as providing practical support and skills development.
- Actively connect AIEF Alumni to internships and employment opportunities with Corporate Partners where interests align.
- Connect alumni to skill development opportunities like internships, speaking or media engagements and representation of AIEF at industry networking events.
- Build and maintain professional and supportive relationships with key stakeholders including educational partners and corporate contacts.
- Report on program status by maintaining AIEF’s stakeholder management database; perform administrative duties and identify areas for improvement to ensure program success.
Skills
- Team leadership
- Performance management
- Customer relationship management
- Customer interaction
- Strategic planning
- Public Speaking
- Mentoring
- Aboriginal and Torres Strait Islander Culture
Accomplishments
- Diploma of Business
- Diploma of Human Resources Management
- Aboriginal & Torres Strait Islander Mental Health First Aide Instructor
- Diploma of Counselling - (currently completing)
Certification
Certificate IV in Leadership & Management (currently completing)
Diploma of Counselling - (currently completing)
Aboriginal & Torres Strait Islander Mental Health First Aide Instructor
Diploma of Business
Diploma of Human Resources Management
Timeline
Senior Relationship Manager
Supply Nation
11.2023 - Current
Aboriginal and Torres Strait Islander Mental Health First Aide Instructor
National Wellbeing Alliance
07.2023 - Current
RAP Partner – Workforce, Leadership and Wellbeing
UnitingCare QLD – Reconciliation Action Plan Team (RAP Team)
01.2021 - 11.2023
Indigenous Student Support & Success Officer
University of Southern Queensland
11.2020 - 01.2021
Employment & Alumni Advisor/ Transition Officer
Australian Indigenous Education Foundation (AIEF)
10.2019 - 11.2020
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