Candice Hewitt

• Managed day-to-day business operations.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Assisted clients aged 6 to elderly in trauma recovery and crisis counselling.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Engaged clients in conversation to determine feelings and apprehensions.
• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Implemented behavioural modification strategies to help clients develop healthier coping mechanisms.
• Utilized motivational interviewing techniques to encourage positive change in clients lives.
• Used cognitive behaviour therapy to assist clients in recognizing and redirecting poor habits.
• Conducted thorough assessments to identify client needs and appropriate intervention strategies.
• Developed individualized counselling plans for clients to incorporate short-term and long-term goals.
• Implemented evidence-based therapeutic interventions to promote positive behaviour change.
• Participated in ongoing professional development trainings and supervision to remain current on best practices within the counselling field.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Worked closely with families to support clients in their recovery process and strengthen relationships among family members.

• Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
• Maintained positive relationships with students, faculty, alumni, and administration.
• Coordinated with outside agencies to determine students receive appropriate services and resources.
• Used psychological testing to monitor students' progress and recommend solutions for improvement of mental health.
• Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
• Developed and implemented individualised mental health plans to assist students with achieving academic and mental health goals.
• Conducted psychoeducational assessments to identify areas of emotional, cognitive and behavioural strengths and weaknesses and recommend modifications to improve learning and behaviour.
• Collaborated with teachers to define therapy objectives and analyze progress.
• Delivered supportive and knowledgeable counselling to students with academic or personal concerns.
• Worked with individuals to help understand and overcome personal, social or behavioural problems affecting educational or vocational situations.
• Empowered students through Person Centred counselling and skill-building exercises.
• Used standardized assessments to evaluate abilities, interests and characteristics of different students.
• Enhanced student emotional well-being by providing individual and group counselling sessions.
• Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
• Developed and implemented individualized behaviour plans to assist students with achieving academic and behavioural goals.

• Provided spiritual care through visitation and counselling.
• Planned and conducted worship services, wrote sermons, and worked with key leaders to carry out mission.
• Officiated special services such as weddings, funerals, baptisms, and nursing home services.
• Provided spiritual and administrative leadership to church and managed daily operations.
• Served as mentor to children, young people, adults and team leaders in church community, offering guidance and support.
• Mentored and led leaders who were leading adult, youth, pastoral care, and older adult ministry programs.
• Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
• Coordinated and spearheaded programs to increase church members' service throughout community.

• Skilled Undergraduate Lecturer
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.
• Collaborated with faculty and staff to create meaningful learning experiences.
• Consulted with teams on established best practices and process improvements.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Served as role model for mentees by demonstrating strong values and ethical standards.
• Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.

• Identified appropriate marketing channels and target customers for campaigns.
• Wrote engaging and successful marketing, advertising, and website copy.
• Developed campaigns and specific marketing strategies for clients.
• Conducted research to analyze customers' behaviour, preferences and purchasing habits.
• Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
• Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Updated customer database and generated lists and counts for direct marketing projects.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

Cass Pendlebury

Character Reference

0415 858 231

Alex Osborn

Current Employer and Wellbeing Coordinator of TLK Youth College

0421 575 679

Keith Farmer

Character Reference and Past Mentor

0404 076 723