Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Candice Hooper

Branyan,QLD

Summary

I am a career minded woman who strives to succeed in life and ensure that I provide my employer with the absolute best version of myself at all times. I have extensive customer service experience, and have always been highly commended for the level of service I provide throughout my career. I enjoy building and maintaining business relationships which in turn assist the business to grow no matter what field I work in.


Throughout my career, I have been lucky enough to meet some amazing people and business connections. I am an extremely hard worker who also prides myself on my professional appearance at all times. I am highly organised and fantastic with time management, which has assisted me in giving my all to those who I work for and with.


I am a motivated individual, with experience in customer service, sales and business development. Also I am skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.


I also have extensive experience in people management throughout my career, which is something I enjoy thoroughly.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Executive & Business Development Manager

ANPKay's Real Estate
03.2018 - 03.2023
  • Used cold calling and networking to sell products and services.
  • Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
  • Contacted current and potential clients to promote products and services.
  • Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
  • Negotiated terms of sales agreements and developed contracts to successfully close sales.
  • Prepared presentations, proposals and sales contracts for existing and potential accounts.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to event marketing, sales and brand promotion.

Bartender & Event Management

The Railway Hotel
01.2018 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Served high customer volumes during special events, nights, and weekends.
  • Ensure premises where ready for functions and all set up required was complete

Operations Manager

Instant Access Australia
01.2017 - 03.2018
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Built strong operational teams to meet process and production demands.
  • Tracked and replenished inventory to maintain par levels.
  • Managed the day to day operations of the branch
  • Organized staff for projects

Manager

Europcar
02.2014 - 12.2017
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Entered time and attendance logs in preparation for payroll.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Created training modules and documentation to train staff.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Education

High School Diploma -

Bundaberg State High School
Bundaberg QLD 4670
12.1998

Skills

  • Market Trends Understanding
  • Sales and Market Development
  • Problem Investigations
  • Marketing Initiatives
  • Persuasive Selling
  • Project Management
  • Lead Development
  • Service Promotions
  • Upselling Expertise
  • Expense Reporting
  • Interpersonal and Written Communication
  • Territory Management
  • Sales Presentations
  • Prospecting Skills
  • Report Writing Skills
  • Managed Budgets
  • Processing Payments
  • Opening and Closing Procedures
  • Team Member Motivation
  • Effective Customer Upselling
  • Staff Training and Motivation
  • Supervision & Leadership
  • Problem Resolution
  • People Skills
  • Data Management
  • Relationship Building
  • Team Building
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Project Manager

Accomplishments

I am a fully licensed real estate agent

Certification

  • Fully Licensed real estate agent

Timeline

Sales Executive & Business Development Manager

ANPKay's Real Estate
03.2018 - 03.2023

Bartender & Event Management

The Railway Hotel
01.2018 - 03.2020

Operations Manager

Instant Access Australia
01.2017 - 03.2018

Manager

Europcar
02.2014 - 12.2017

High School Diploma -

Bundaberg State High School

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Candice Hooper