Candice Howland
75 Slater Street, Elliminyt,VIC
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
15
15
years of professional experience
Work History
Administration Clerk
SWAYN & MCCABE PTY LTD
05.2011 - Current
- Streamlined office processes by implementing efficient filing systems and organisational techniques.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organisation.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Managed incoming correspondence, prioritising items requiring immediate attention from management or other team members.
- Facilitated cross-departmental collaboration through clear communication channels.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
- Interacted with customers by phone, email, or in-person to provide information.
- Handled incoming phone calls and answered questions from callers.
- Provided clerical support, addressing routine, and special requirements.
- Established and maintained standard office procedures to achieve demanding targets.
- Answered high number of calls each day on multi-line telephone systems, supporting communication needs of all staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained filing system and organised customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
Office Clerk
WEBBER & CHIVELL
12.2010 - 05.2011
- Edited documents to keep company materials free of grammar errors.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Massage Therapist
ENDOTA DAY SPA
01.2009 - 12.2010
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Improved overall client well-being with customised aromatherapy blends during massage sessions.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Provided clear, concise instructions to clients to prepare for massage services.
- Prepared oils and lotions for massages.
Education
No Degree - Secondary Education
COLAC HIGH SCHOOL
Colac, VIC12.2007
Skills
- Proficient in Word, Excel, PowerPoint
- Document Processing
- Telephone Reception
- Spreadsheet Creation and Maintenance
- Paperwork/ Documentation Processing and Maintenance
- Database Maintenance
- Customer Communication
- Document Scanning
- Confidentiality maintenance
- Administrative support
- Record keeping
- Administrative Tasks
Timeline
Administration Clerk
SWAYN & MCCABE PTY LTD
05.2011 - Current
Office Clerk
WEBBER & CHIVELL
12.2010 - 05.2011
Massage Therapist
ENDOTA DAY SPA
01.2009 - 12.2010
No Degree - Secondary Education
COLAC HIGH SCHOOL
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