Candice JOHNSON
Summary
Experienced Account Manager and Project Manager with over 17 years in the food industry, now transitioning to community services. Recently completed a Diploma of Community Services (CHC52021) with practical experience supporting individuals in crisis through student placement then volunteer work at The Salvation Army’s Doorways Emergency Relief Program. Skilled in client assessments, intake management, and advocacy, with a strong commitment to person-centred care. Leveraging transferable skills in relationship building, problem-solving, and adaptability to support vulnerable individuals.
Overview
14
14
years of professional experience
Work History
Relationship Consultant
Aliento
09.2024 - Current
- Manage studio operations during assigned shifts, including opening and closing procedures
- Provide personalised client consultations during shifts, offering equipment education and support
- Build positive client relationships, fostering well-being and trust
- Handle membership sales and assist with client onboarding for new members
Student Now Volunteer
Salvation Army - Doorways Emergency Relief Program
03.2024 - Current
- Company Overview: Doorways Emergency Relief Program
- Assist case managers with client assessments and communications, maintaining detailed and confidential case notes
- Conducted emergency relief financial assessments to determine eligibility for support, including rent arrears and other urgent needs
- Advocated on behalf of clients by contacting medical institutions, Legal Aid, TIS and coordinating with various other local service providers
- Accurately maintained client records and performed data entry, ensuring all information was up-to-date and securely stored
Project Manager
Maltra Foods
12.2021 - 09.2024
- Successfully managed multiple projects simultaneously, utilising project management software to prioritise tasks based on urgency, resource availability, and alignment with organisational goals
- Produced detailed reports on project status for stakeholders, ensuring clear transparency and alignment with objectives
- Carefully tracked progress towards set goals, adjusting schedules and resources as needed to ensure projects stayed on track
- Conducted negotiations for contracts with vendors and suppliers to secure quality materials at competitive prices, ensuring that finished products remained within the pricing goals
Account Manager
Maltra Foods
07.2013 - 12.2021
- Conducted regular account reviews, leveraging CRM tools to track KPIs, sales targets, and sales history reports
- Identified areas for improvement to ensure ongoing success
- Built positive relationships with key stakeholders in designated accounts, fostering trust and loyalty among clients
- Implemented CRM-driven strategies to boost revenue from existing accounts through effective upselling and cross-selling initiatives
- Effectively addressed escalated issues, preventing potential client loss and maintaining positive relationships with all involved parties
Junior Account Manager
Ensign Laboratories
11.2010 - 07.2013
- Facilitated onboarding of new accounts, ensuring a seamless transition into the company's services
- Assisted senior account managers in crafting tailored proposals for key clients, securing high-value contracts
- Assisted with the negotiation of terms of contracts with clients, achieving mutually beneficial agreements
Education
Certificate III in Aged Care Work -
Victorian Certificate of Education -
Di
Diploma of Community Services - CHC52021
12.2024
Skills
- Strong Interpersonal Skills
- Strategic Advocacy
- Objective Oriented
- Responsive to Change
- Proactive Problem Identification
- Mediation Skills
- Document Control
Timeline
Relationship Consultant
Aliento
09.2024 - Current
Student Now Volunteer
Salvation Army - Doorways Emergency Relief Program
03.2024 - Current
Project Manager
Maltra Foods
12.2021 - 09.2024
Account Manager
Maltra Foods
07.2013 - 12.2021
Junior Account Manager
Ensign Laboratories
11.2010 - 07.2013
Victorian Certificate of Education -
Certificate III in Aged Care Work -
Di
Diploma of Community Services - CHC52021
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