CANDICE LEFALE
Helensvale
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
02.2022 - 07.2025
- Resolved customer inquiries through various communication channels, ensuring prompt and effective service.
- Managed escalated complaints with professionalism, turning negative experiences into positive resolutions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Residential Youth Worker
Focus Queensland
09.2021 - 02.2022
- De-escalated situations from outbursts to self harm incidents involving High-risk Youth
- Administered medication, insulin as well as checking BGL levels for Diabetes.
- General housework, arranging Drs appointments, Creating meal plans, Weekly Activities and guidance counselling.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Worked with clients to improve life choices and maximize benefits of programs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Provided key emotional support to special needs youth.
Skills
- Calm and Professional Under Pressure
- Customer service
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Patient and Empathetic
- Critical Thinking
- Excellent Attention to Detail
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Upselling Products and Services
- POS Systems
- Cash Register Operations
- Workflow Processes
Additional Information
References on request
Certification
- Certified First Aid & CPR
- Certificate 4 in Youth work
- Blue Card to work with children
- Yellow card for NDIS
Timeline
Customer Service Representative
Foundever
02.2022 - 07.2025
Residential Youth Worker
Focus Queensland
09.2021 - 02.2022