Candice Ratana
Perth,WA
Summary
Dynamic administrative professional with extensive experience at Aramex, excelling in customer service and conflict resolution. Proven ability to analyze and resolve client issues effectively, enhancing satisfaction. Skilled in office administration and problem-solving, I consistently deliver results while managing diverse tasks in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Aramex
Wellington, New Zealand
04.2022 - 03.2024
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated daily log book with information about visitors entering the premises.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
Administrative Officer
Service Resources Ltd
Wellington, New Zealand
05.2016 - 04.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
NCEA Level 1, Maori, English And Maths
Wainuiomata High School
Lower Hutt, Wellington01-2004
Skills
- Customer service
- Conflict resolution
- Office administration
- Data entry
- Communication skills
- Problem solving
- Administration and operations
- Phone and email etiquette
References
References available upon request.
Timeline
Receptionist Administrator
Aramex
04.2022 - 03.2024
Administrative Officer
Service Resources Ltd
05.2016 - 04.2022
NCEA Level 1, Maori, English And Maths
Wainuiomata High School
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