Candice Rudd
Melbourne,VIC
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Highly dependable, ethical and reliable with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership.
Overview
20
20
years of professional experience
Work History
Receptionist/Practice Administrator
Prosthodontic Group
03.2023 - Current
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Oversaw inventory management for office supplies, ensuring availability and cost-effectiveness.
- Coordinated communication between dental professionals and patients to enhance service delivery.
- Implemented office procedures that streamlined administrative workflows and improved efficiency.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Dental Group Practice Manager
Core Dental
10.2019 - 03.2023
- Creating duty rotas for Dentists and other staff in the practice
- Working with the principal dentist and clinical team to ensure the clinic runs efficiently
- Managing the team through guidance and support in areas like communication, targets, time management, performance reviews and training
- Managing the practice’s administrative needs, such as updating staff records, developing employee rosters and processing wages
- Promoting the practice’s financial performance by reviewing budgets, overseeing local area marketing and monitoring business growth
- Making necessary arrangements to facilitate the completion of work
- Ordering and replacing stock, equipment and stationery
- Maintaining awareness of and compliance with all health and safety legislation
- Assisting staff and patients with issues and concerns
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
Dental Receptionist
Core Dental Caroline Springs
11.2017 - 10.2019
- Greeting and welcoming patients to the practice
- Scheduling, rescheduling, or canceling appointments as needed
- Assisting patients to fill out information forms
- Preparing patients’ charts and daily schedules for the dental staff
- Updating patient records and documenting recent treatments and procedures
- Scheduling follow-up appointments and providing telephonic reminders
- Communicating with medical insurance providers to determine if patients are required to make co-payments
- Verifying methods of payment and collecting payments as needed
- Performing general office duties, such as answering telephones, photocopying, filing, and faxing.
Dental Assistant
Straight Smiles Orthodontics
09.2011 - 01.2015
- Seating the patient
- Passing requested instruments to the Orthodontist
- Preparation and Sterilisation of instruments
- Assisting the orthodontist directly at chairside with oral surgery and a wide range of other procedures
- Reception duties
- Maintaining a clean and safe work environment for staff and patients
- Stock ordering
- Liasing with supplying company Representatives
- Promotional work
- Dental Ed Conferences
- Taking intra-oral photos
- Giving post-operative instructions to patients
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Enrolled Nurse
Arcare Logan Aged Care Facility
01.2010 - 04.2010
- Delivering Nursing services to the Aged in a high care facility
- Administration of Medication
- Patient Care
- Worked flexible hours; night, weekend, and holiday shifts.
Trainee Nurse
Westwood Aged Care
01.2007 - 01.2009
- Delivering Nursing services to the Aged in a high / low care facility
- Administration of Medication
- Patient Care
- Achievements:
- Division 2 Enrolled Nurse
Bakery Assistant
Coles Supermarkets
01.2006 - 12.2008
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Assisted up to Number customers per day with helpful attitude and positive approach.
- Lifted and moved items weighing over Number pounds using proper lifting techniques.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Education
Completed Victorian Certificate of Education -
2005
Certificate IV in Health (Nursing) - undefined
RMIT Melbourne
2009
Diploma of Nursing -
Swinburne University
Melbourne, Victoria, VIC02-2027
Skills
- COMPUTER SKILLS
- Microsoft Suite of Products
- Dental 4 Windows
- Medical terminology
- Telephone skills
- Administrative support
Timeline
Receptionist/Practice Administrator
Prosthodontic Group
03.2023 - Current
Dental Group Practice Manager
Core Dental
10.2019 - 03.2023
Dental Receptionist
Core Dental Caroline Springs
11.2017 - 10.2019
Dental Assistant
Straight Smiles Orthodontics
09.2011 - 01.2015
Enrolled Nurse
Arcare Logan Aged Care Facility
01.2010 - 04.2010
Trainee Nurse
Westwood Aged Care
01.2007 - 01.2009
Bakery Assistant
Coles Supermarkets
01.2006 - 12.2008
Certificate IV in Health (Nursing) - undefined
RMIT Melbourne
Completed Victorian Certificate of Education -
Diploma of Nursing -
Swinburne University