Candice Simonsen

• Inspected and sorted all dental instruments to ensure they were free from damage and functional prior to reprocessing

• Pre-cleaned instruments using manual and mechanical methods

• Applied appropriate cleaning methods and disinfecting agents in accordance with infection prevention and control standards

• Operated and maintained sterilisation equipment, including autoclaves and washer disinfectors

• Performed sterilisation procedures according to accepted methods, principles and Australian Standards

• Documented and maintained accurate records of sterilisation processes in compliance with regulatory requirements

• Reduced cross-contamination risks by thoroughly cleaning and disinfecting instruments, trays, and surfaces.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines

• Stored sterilised instruments and equipment in a manner that preserved sterility and maximised accessibility and workflow efficiency

• Demonstrated versatility in the workplace by readily adapting to changes in procedures, equipment, and staffing levels as needed

• Provided support and training to new staff or students on sterilisation and infection control protocols

• Enhanced team communication by providing clear instructions on instrument needs during high-pressure situations

• Answer, screen and transfer inbound phone calls appropriately
• Greet and divert all clients/guests with a warm and professional demeanour
• General clerical duties including photocopying, fax and mailing
• Handle and process requests for information and data
• Resolve administrative problems and inquiries
• Prepare and modify documents including correspondence, reports, and email
• Organisation of two mobile dental vans and their routes for the year
• Drafted and distributed invoices for outstanding payments.
• Organisation of consents, appointments and liaising with 150 outreach settings in the local and rural communities including schools, kinder, childcare and aged care
• A support person/port of call for the staff that were out in the dental vans that needed assistance with internet problems, generator issues and other issues
• Answering of high volume of calls and a making sure to deliver efficient and timely service
• Ensuring strict compliance with all of the company's administration policies, procedures, confidentiality and ways of working
• Deliver outstanding customer service to all patients and stakeholders
• Rearrange staff in the mornings for 4 different clinics when staff call in sick
• Roster management - planned leave, communicating with casual staff, allocating staff on a daily basis to manage unplanned leave
• Quality & risk management reports including, clinical/surgery & hand hygiene audits, accreditation (ASQHC)
• Organised and maintained a clean and organised work area
• Developed strong working relationships with colleagues, contributing to a positive work environment.

• Make appointments for routine exams and any other dental treatments
• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance
• Kept reception area clean and neat to give visitors positive first impression
• Resolved customer problems and complaints in a compassionate and polite manner
• Accurate entry of data including patient demographics and private information
• Opening and closing correct courses of care
• Maintain patient's accounts via electronic database
• Coordinate the dentist's schedule
• Handled cash transactions and maintained sales and payments records accurately
• Positive and friendly personality for dealing with patients
• Adhered to the company's policies and procedures and followed OH&S regulations
• Using a diary/computerised diary system to book, switch and cancel appointments
• General administration tasks, such as photocopying, scanning, faxing, printing and sorting/filing/sending forms
• Handling payment from patients