Candice Skibsted
Ormeau,QLD
Summary
Versatile and dynamic professional with a proven track record at Coles Express Service Station, excelling in management and customer service. Demonstrated expertise in health and safety compliance and workforce training, enhancing team leadership and problem-solving abilities. Achieved significant improvements in sales performance and customer satisfaction through innovative strategies and exceptional professionalism.
Overview
14
14
years of professional experience
Work History
General Site Manager
Coles Express Service Station
11.2015 - Current
- Fostered positive working relationships among team members by promoting collaboration, offering constructive feedback, and resolving conflicts in a timely manner.
- Maintained a safe working environment for all site personnel through strict adherence to safety policies, procedures, and industry best practices.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Built relationships with customers and community to establish long-term business growth.
Pharmacy Assistant
Risdon Pharmacy
05.2012 - 12.2014
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Counted and labeled prescriptions with correct item and quantity.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
Community Child Care Worker
Modbury Children's Community Centre
03.2011 - 02.2012
- Reduced behavioral issues by implementing positive reinforcement techniques and promoting a structured environment.
- Established a proactive approach to behavior management by anticipating potential issues and implementing preventative measures.
- Improved child safety by conducting regular facility inspections and adhering to strict guidelines for supervision.
- Maintained accurate records of each child''s progress, providing valuable information for parents during conferences and meetings.
- Identified individual children''s needs and tailored care plans accordingly, resulting in personalized attention and support for each child.
- Ensured compliance with licensing regulations through meticulous record-keeping and adherence to established policiesprocedures.
Education
Certificate IV - Indigenous Leadership
Ailc
Ailc Online05-2024
Certificate III - Children's Services
ACE
North Coast Inc09-2009
Skills
- Health and safety compliance
- Change order management
- Workforce training
- Site coordination
- Management
- Customer inquiries
- Site operations
- Problem-solving abilities
- Multitasking
- Reliability
- Team Leadership
- Professionalism
Timeline
General Site Manager
Coles Express Service Station
11.2015 - Current
Pharmacy Assistant
Risdon Pharmacy
05.2012 - 12.2014
Community Child Care Worker
Modbury Children's Community Centre
03.2011 - 02.2012
Certificate IV - Indigenous Leadership
Ailc
Certificate III - Children's Services
ACE
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