Candice Speight
Noosaville
Summary
Dedicated healthcare professional with extensive experience in customer service and communication. Committed to delivering exceptional service with compassion and genuine authenticity. Known for reliability, adaptability and consistently ensuring efficiency in a fast-paced environment. Passionate about fostering a supportive atmosphere that prioritizes clients needs and enhances an overall valuable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Reception
Sunshine Coast Holiday Park
Maroochydore, QLD
10.2025 - Current
- Oversaw front desk operations, serving as primary point of contact for customer inquiries and support.
- Helped teams complete projects by meeting deadlines and objectives. Supported project execution through effective organization of tasks and resources.
- Oversaw front-of-house reception operations, ensuring exceptional customer service through effective call handling, email management, and face-to-face interactions.
- Followed and upheld all procedures related to guest check in and check out and addressed any issues or concerns including maintenance, cleaning within our in house teams.
Personal Carer
Noosa Care
04.2023 - 05.2025
- My role as a carer was to provide exceptional standards of care in a dignified and considerate manner, often going above and beyond to ensure organisational objectives and residents’ needs are met.
- Noosa Care prides itself on providing state-of-the-art, high-quality facilities and care across 2 facilities. Community focused and not-for-profit, it is a resident and family-centric environment with a strong emphasis on high-quality care and service delivery.
- KEY RESPONSIBILITIES
- Reported any issues of concern and ensured any changes were brought to the attention of the appropriate person or supervisor
- Assisted with eating, manual handling and completed patient notes when required
- Assisted clients with personal hygiene, getting dressed and other daily self-care activities
- Ensured all health and safety standards, policy and procedural requirements were upheld
Front Reception
Bargara Breeze Holidays
11.2021 - 08.2022
- As front receptionist, I was the face of the business, serving customers, troubleshooting booking changes and placing reservations.
- Bargara Breeze Holidays has an array of accommodation options, catering to a diverse range of travellers and holiday makers.
- KEY RESPONSIBILITIES
- Placed reservation, altered and/or upgraded bookings using RMS+9 booking platform in order to ensure the grounds were best utilised and met guests’ needs in relation to vehicle requirements
- Provided exceptional customer service, monitoring and overseeing all front of house reception duties including answering calls, managing emails and providing face-to-face service
- Followed and upheld all procedures related to guest check in and check out and addressed any issues or concerns to ensure a high-quality holiday experience
- Completed and ensured all office and general reception duties were attended to at both on and off-peak times
Aged Carer
Bolton and Clarke (Formerly RSL)
10.2015 - 12.2017
- KEY RESPONSIBILITIES
- Worked to encourage and boost confidence in older people with disabilities to maintain community connection and achieve quality of life both inside and outside the home
- Provided support for daily tasks to meet individual personal care needs in line with policy, procedure, health and safety and governing legislative requirements
- Contributed to the implementation of individualised care plans providing holistic, patient-centered care for each client
- Assisted with the administration of medication and upheld a high standard of medical cleanliness as required for individuals
Skills
- Able to remain composed in high-pressure situations, make judgments and consider decisions while remaining focused on key objectives
- Highly experienced in customer service - both face to face and virtually, whilst building trust to make a positive outcome
- Results-oriented, self-motivated and solutions-focused, taking great pride in my work
Certification
- Certificate III, HACC - Aged Care Certificate, Individual support in the community 2016
- Therapeutic Massage & relaxation certificates
Timeline
Front Reception
Sunshine Coast Holiday Park
10.2025 - Current
Personal Carer
Noosa Care
04.2023 - 05.2025
Front Reception
Bargara Breeze Holidays
11.2021 - 08.2022
Aged Carer
Bolton and Clarke (Formerly RSL)
10.2015 - 12.2017
CAREER OUTLOOK
Looking for a role where I can utilize on my experience and qualities, to provide high customer care focus no matter what I choose. Motivated by opportunities to explore new challenges and expand on.