Candice Sullivan
Melbourne,Australia
Summary
Motivated and customer-focused professional with a passion for delivering exceptional and successful outcomes alongside 12+ years of experience within a wide range of roles.
Overview
7
7
years of professional experience
Work History
Business Support Officer
Department of Justice and Community Service
09.2023 - Current
- Perform administrative and data entry functions.
- Records management and preparations of reports and records
- Answer queries, provide timely advice, and undertake general follow-up actions as required, including correctly redirecting incoming mail and queries in the shared inbox.
- Provide support and assistance in the presentation of meetings, including coordinating papers and presentations, taking minutes, and follow-up actions, and other administrative tasks as required.
- Identify and recommend process and system improvements.
- Actively participate in new processes planning reading new functions and systems
- Liaise with other Fines Victoria units, enforcement agencies, sponsors, organizations, and members of the public.
- Training and buddy system for new staff members.
- Build and maintain positive relationships with internal and external key stakeholders.
- Using the appropriate language, tailored to the correct audience.
- Providing sponsors and members of the public with resources, information, and advice.
- Handling of confidential information and following strict procedures
- Assist in the development, implementation, and monitoring of new policies, practices, and procedures of the WDP.
- Contribute to Fines Victoria achieving its corporate and business objectives.
- Supporting and assisting other team members to achieve shared visions and goals.
- Maintained work safety and followed established operating procedures and practices.
Administration Officer
Department of Families, Fairness and Housing
11.2022 - 09.2023
- Coordinating and assisting a large team.
- Assisting the DOAM/Director within my area.
- Answering queries via email, phone, and in person in a timely manner.
- Providing timely and effective customer service.
- Booking and scheduling appointments. for clients and stakeholders
- Sorting and distributing mail
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Produced detailed minutes of meetings for the area (Investigations and Response Team)
- Updated databases with new customer contact details or changes in existing accounts.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Stocked inventory and ordered office and kitchen supplies.
- Ordering of stationery and supplies for the office
- Performing onboarding of new staff includes organizing equipment, software access, ID passes, and inductions
- Printing, scanning, and preparing of documents
- Maintenance of client folders and staff folders containing personal and sensitive information
- Data entry and advanced computer skills—using a range of software: Excel, CRIS, TIL, Microsoft Office, PowerPoint
- Excellent written and verbal communication skills
- Ability to work independently, and self-manage
- Financial understanding, ordering, and paying of invoices
- Handling staff timesheets and entering them into the correct system database
Receptionist
Barlow McEwan Tribe- First National Real Estate
05.2022 - 11.2022
- Maintaining the reception area to high standards.
- Scheduling appointments, open homes inspections, and trades.
- Answering phones and forwarding them to the correct departments: sales, rentals.
- Responding to emails and inquiries in a timely manner.
- Printing, scanning, and filling documents.
- Maintenance of client folders and portfolios.
- Handling of rent inquiries, maintenance issues, referrals, and reports.
- Data entry and use of various softwares.
- Supporting team members and helping other departments with tasks.
- Financial knowledge: bond lodgments, rent, invoices, receipting, and cash handling.
- Great organizational skills, with the ability to prioritize tasks.
- Updating the company website, social media, and agent box.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Monitored office supplies inventory and placed orders when necessary.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled and confirmed appointments and meetings for management team.
- Answered and directed incoming calls using multi-line telephone system.
Operations Support Officer
Department Of Justice & Community Safety
05.2020 - 10.2022
- Assessing and processing returning travelers into the Hotel Quarantine Program.
- Understanding and implementing the Australian Government's regulations, policies, and protocols.
- Ensuring travelers are complying with instructions, regulations, and procedures given to them.
- Communicating with a wide range of other stakeholders.
- The ability to form strong partnerships with stakeholders and team members.
- Taking the initiative to recommend new processes and system improvements.
- Maintaining strict infection prevention and control procedures.
- Data entry and record documentation: passport information, vaccination information, and handling of government documentation.
- Advanced computer skills with a wide range of software.
- Answering customers' questions and queries.
- Demonstrate confidentiality and management of sensitive information.
- Ability to work within an extremely fast-paced environment.
- Working within timeframes and the use of time management.
- Cultural awareness and the ability to adapt to different situations.
- Dealing with challenging conversations and behaviors.
- De-escalating and defusing situations.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our processes
Cabin Crew
Jetstar Airways
03.2018 - 11.2020
- Clear communication between the crew and the flight deck.
- Provide information, guidance, and assistance to passengers.
- Ensuring passengers comply with the policies, procedures, and safety guidelines.
- Giving clear, comprehensive safety checks.
- Resolving situations in flight involving disorderly passengers and medical emergencies.
- Serve beverages, food, and provide inflight services to passengers.
- Working within a diverse team environment.
- Maintaining cabin presence, and situational awareness.
- Remaining calm in stressful environments and situations.
- Defusing sensitive and problematic situations.
- Showing empathy, understanding, and support.
- Ensuring luggage is securely and correctly stowed.
- Completing written daily reports, incident reports, and documentation.
- Ensured accurate collection of tickets before boarding began.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Collaborated with pilots in preparing aircraft for departure from airports.
- Maintained a professional appearance at all times while interacting with customers.
- Participated in pre-flight briefings to discuss, and demonstrated proper use of seat belts, oxygen masks, and flotation devices to prepare for emergencies.
- Collected passenger trash during and after flights.
- Provided first aid assistance to passengers when necessary.
Education
Certificate III - Children Services
Victorian University
Diploma - Early Education and Care
Victorian University
Skills
- Self-motivated
- Interpersonal skills
- Team player
- Written and verbal communication skills
- Attention to detail
- Adaptable
- Quick learner
- Records management
- Customer service
- Process improvement
- Staff training
- Time management
- Problem solving
- Confidential information handling
- Multitasking capacity
- Problem-solving
- Decision-making
- Data entry
- Teamwork and collaboration
References
- Daniel Aguilar - Manager - Department of Justice and Community Safety - 0420947279 - daniel.aguilar@justice.vic.gov.au
- Tony Walser - Manager - Department of Families, Fairness, and Housing - 0400 707 175 - Tony.Walser@dffh.vic.gov.au
- Scott Murdoch -Manager- Director - Barlows McEwan Tribe - 0419 380 100
- Evir Petrovic - Team Leader - CQV - 0430 491 131 - petrovicelvir@hotmail.com
Volunteer Experience
Kelly Club Northern School for Autism, Volunteer, 2018, School Holiday Program
Timeline
Business Support Officer
Department of Justice and Community Service
09.2023 - Current
Administration Officer
Department of Families, Fairness and Housing
11.2022 - 09.2023
Receptionist
Barlow McEwan Tribe- First National Real Estate
05.2022 - 11.2022
Operations Support Officer
Department Of Justice & Community Safety
05.2020 - 10.2022
Cabin Crew
Jetstar Airways
03.2018 - 11.2020
Certificate III - Children Services
Victorian University
Diploma - Early Education and Care
Victorian University
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