Candice Ward

• Supported my daughter's goals through active sourcing and participation in occupational and physiotherapy sessions weekly for the last 2 years.
• Continue to maintain detailed records including invoices, quotes and receipts for all NDIS purchases including weekly therapy sessions and equipment.
• Liaison with therapists, paediatricians and other allied health professionals as required. Also, requesting and disseminating reports as required.
• Funding requests and payment for services completed weekly.

- I have worked as a Social Worker for over a decade in a variety of different roles including Child Protection, Case Management, Refugees and Asylum Seekers. Whilst I enjoyed my Social Work career, I am ready to move and embrace a new role with a focus on work-life balance. I would be happy to share my Social Work resume upon request.

- Designed projects and created quotes for customers.

- Familiarisation of the products leading to extensive products knowledge.

- Handling of customer complaints.

- Worked with KPIs.

- Managed deals and follow-ups.

Later moved to the Marketing Department as the Community and Content Manager:

-Created content for email marketing campaigns, blog posts , articles, product description pages, landing pages and other content types as needed.

- Brainstormed, created and scheduled posts across Facebook, Instagram and Pinterest.

- Curated content

- Monitoring and reporting of analytics.

- Ad management

-Analysed mental health medical health claims that had been denied due to an error in the data entry of patient information or due to insurance requirements. Was able to have denied claims resubmitted and approved for payment.

- Completed billing reviews and handled immediate denials after claim submission (identified by the clearing house).

- Completed data entry of Doctors' logs and patient demographic information.

- Provided customer service to patients, families, doctors, medical facilities and insurance representatives.

- Liaised with medical staff to coordinate patient care.

-Beginning and end of day register balancing

-Customer Service: Face to Face and telephone

-Stock replenishment

-Recovery

-Merchandising

-Cash, Credit, EFTpos transactions

-Returns and Laybys

-General Cleaning

-Logistics

-Stock replenishment

-Stock rotation

-Arrange stock along planogram specific guidelines

-E.A.S tagging of stock (shrinkage)

-General Cleaning

-Customer Service: Face to face and telephone

-Cash, credit and EFTpos transactions

-Changing and updating store displays

-Recovery

-Merchandising (Colour Blocking)

-General Cleaning

-Use of fax and telephone

-Computer sales

-Manual sales

-Updating of knowledge and products

-Balancing of sales at the commencement and completion of the day

-Maintaining communication with other staff members

-Customer service: Face to face and telephone

-Cash, credit and EFTpos transactions

-Ordering of stock and stock take

-Changing and updating store displays

-General cleaning

-Filing of invoices

-Use of fax and telephone

-Computer sales

-Manual sales

-Updating knowledge of products and shopping complex guidelines

-Balancing of sales at the commencement and completion of the day

-Maintaining communication with other staff members