Candida Castellino
Hampstead Gardens,SA
Summary
Tenacious Client Service Executive with many years of successful leadership and management experience. Committed to bettering the client service experience with timely assistance and helpful feedback. Confident and reliable with exceptional interpersonal communication and multitasking abilities. Passionate about creating organizational success.
Overview
17
17
years of professional experience
Work History
BUSINESS ADMIN/CLIENT SERVICE EXECUTIVE
Crimson Cherry Gifts
Mumbai, India
01.2019 - 12.2020
- Developing growth strategies and plans across the region
- Identifying and mapping business strengths based on customer needs
- Managing and retaining relationships with existing clients
- Following industry trends locally and internationally
- Repairing reports, briefs and presentations as required
- Handling of day-to-day essential administrative tasks for the optimal running of the business
CUSTOMER SERVICE MANAGER
Future Source gifts
Dubai, U.A.E
05.2004 - 09.2015
- Ensure implementation of high standards of customer service and smooth functioning with emphasis on accurateness, promptness and error free services
- Assisting the management in developing and reviewing the policy and procedures with regard to customer relations and services
- Review customer feedback and complaints related to service standards and ensure appropriate action and communication is prioritized as per agreed service level
- Monitoring customer service standards being followed by other organization’s and adopt the same suitably after concurrence from the management
- Ensuring compliance of the Statutory and Regulatory service standards of the industry and also as set out by the management
- Assist the management in developing and reviewing the policy and procedures with regard to customer relations and services
- Provide oversight to team members to ensure they are providing quick and up-to-the mark customer services
- Escalate chronic customer grievances to the management
- Provide recommendation and feedback to the management with regard to customer service standards
- Conduct customer review sessions to the highest quality of customer service is being achieved and action feedback
- Determine claims within policy guidelines due to lapses in service standards
- Effective decision making to ensure best outcome for the clients not satisfied
- Handle day-to-day personnel issues such as hiring, promotions, time off, and disciplinary actions
- Rive and supervise positive business growth
- Detect wastage and improve efficiency
- Oversee day-to-day business activities
- Introduce and implement innovative short and long-term business goals
- Liaise and consult with clients, staff, and suppliers
- Evaluate and enhance employee performance
- Improve business programs, technologies, and policies
- Negotiate and approve agreements with internal and external stakeholders
- Oversee and manage budget activities
- Harmonize organizational activities
PROCUREMENT EXECUTIVE
Canon Middle East
Dubai, U.A.E
05.2002 - 05.2004
- Responsible for the procurement and maintenance of optimal stock levels within the organization
- Reparation, execution and adjustment of the purchase plan for a specific range of products
- Ensuring that there is an optimal balance between availability of the products for the distributors and efficiency of the procurement function
- Purchase of products based on a purchase plan as well as actual orders received, in order to ensure timely delivery of products
- Allocation of stocks through close co-operation with the order desk, and the Account managers of the related products in order to satisfy distributors in an economically valuable way
- Monitoring discrepancies between actual orders and the amount of stock in order to reach and maintain optimal stock level
- Responsible for the preparation of reports that involve data analysis of the Supply Chain matrix
- The set up and design of the web page for the supply chain department for intranet purposes
- Preparation and execution of customer orders from time to time
ACCOUNTS EXECUTIVE
Sharp Middle East
Dubai, U.A.E
02.1999 - 12.2000
- Responsible for the coordination of documents relating to Export Letters of Credit as well as an assistance to the senior accountants within the organization
- Correspondence with banking personnel, the sales’ department and the logistics department to ensure accuracy in negotiation of documents relating to export letter of credits
- Ensuring accuracy in the presentation of documents to the bank
- Ensuring accuracy in the receipt of payments and acceptance advices based on negotiation
- Entry pertaining to monthly sales, purchases, receipts and payments
- Preparation of reports pertaining to customers’ payments towards the organization
- Ensuring that accuracy and timeliness is maintained in the issue of exceptions for the reconciling items through interaction with internal executives
- Ensuring that the unit obtains an acceptable audit rating.
Education
Master’s Degree - International Business
University of Melbourne
Parkville, VIC12.2001
Bachelor of Commerce -
MUMBAI University
06.1997
High School Diploma -
University of London (St. Mary’s High School)
09.1992
Skills
- Excellent business sense
- Business needs analysis
- Business practices understanding
- Exceptional customer service
Accomplishments
- Collaborated with my team at Future Source Gifts in the development of various customer service oriented systems.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved satisfying an unhappy customer through effectively helping with supplying complimentary promotional items.
Baking and Listening to Music
Very passionate about baking cakes and different types of breads.
Listening to music whilst exercising is one of my favorites to unwind.
Timeline
BUSINESS ADMIN/CLIENT SERVICE EXECUTIVE
Crimson Cherry Gifts
01.2019 - 12.2020
CUSTOMER SERVICE MANAGER
Future Source gifts
05.2004 - 09.2015
PROCUREMENT EXECUTIVE
Canon Middle East
05.2002 - 05.2004
ACCOUNTS EXECUTIVE
Sharp Middle East
02.1999 - 12.2000
Master’s Degree - International Business
University of Melbourne
Bachelor of Commerce -
MUMBAI University
High School Diploma -
University of London (St. Mary’s High School)