Hi, I’m
Candy Leigh Gerhardt
Wacol,QLD
Summary
- Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems, screening and answering numerous phone lines daily.
- Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
years of professional experience
Work History
IRIQ LawBrisbane, QLD
Receptionist/Junior Graphic Designer
04.2010 - 06.2012
Job overview
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Compiled information from files and research to satisfy information requests.
- Corresponded with clients through email, telephone, or postal mail.
- Handled assignments independently with good judgement and critical thinking skills.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled office meetings and client appointments for staff teams.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of information regarding clients and company.
Funhouse ArcadeCarindale, QLD
Cashier
04.2013 - 07.2016
Job overview
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to customers, increasing revenue.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Victoria Point State High SchoolVictoria Point, QLD
High School Diploma
12.2007
Skills
- Business Correspondence
- Business Operations Understanding
- Time Management
- PC Proficiency
- Verbal and Written Communication
- Telephone Skills
- Schedule Management
- Organization Skills
- Organization and Efficiency
- Microsoft Office
- Microsoft Office Specialist Certified
- Google Docs
Experience running own business
- Ran successful art business online
- This involved studying SEO, Client Market research, Target Market Demographic, Business Operations and Communication
- Also included direct communication with Customers to secure sales and achieve maximum Customer satisfaction
Correcting Essays Online
- Communicated with organiser to edit and track Essays online written by people who spoke a foreign language as their primary language
- Needed immense attention to detail to correct the errors in the Essays
Timeline
Cashier
Funhouse Arcade
04.2013 - 07.2016
Receptionist/Junior Graphic Designer
IRIQ Law
04.2010 - 06.2012
Victoria Point State High School
High School Diploma
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