Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Candy Gerhardt

Redbank,QLD

Summary

Reliable and upbeat Sales Associate/Aspiring Store Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

21
21
years of professional experience

Work History

Retail Sales Associate

Best&Less
05.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Marked down prices during promotions
  • Unpacked pallettes and organised clothing according to size
  • Restocked and created merchandise displays
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.

Retail Sales Associate

EB Games
02.2015 - 09.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Created merchandise displays.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Retail Sales Associate

Funhouse Arcade
05.2012 - 09.2016
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Repaired Arcade Machines as needed.
  • Cash Management.
  • Replaced tickets in Arcade Machines.
  • Cleaned and Detailed Arcade Machines.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Hosted Events in the Arcade such as parties.

Store Manager

Wow, Excellence In Hair
02.2009 - 04.2011
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with training and mentoring new staff members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Delicatessen Assistant

Bilo Grocery
03.2006 - 04.2009
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.

Delicatessen Assistant

Coles Supermarkets
02.2003 - 02.2006
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Learned other teammates' work tasks to train as backup.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

Bachelor of Psychology - Psychology

University of South Australia
South Australia (distance Ed)
03.2023

Skills

  • Customer Service
  • Order Processing
  • Display Setup
  • Money Handling
  • Complaint Management
  • Sales Goals Attainment
  • Point of Sale Operation
  • Teamwork and Collaboration
  • Product Merchandising
  • Retail Sales
  • Product Knowledge
  • Suggestive Selling
  • Fitting Room Maintenance

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved customer complaints which led to customer satisfaction.

Timeline

Retail Sales Associate

Best&Less
05.2023 - Current

Retail Sales Associate

EB Games
02.2015 - 09.2016

Retail Sales Associate

Funhouse Arcade
05.2012 - 09.2016

Store Manager

Wow, Excellence In Hair
02.2009 - 04.2011

Delicatessen Assistant

Bilo Grocery
03.2006 - 04.2009

Delicatessen Assistant

Coles Supermarkets
02.2003 - 02.2006

Bachelor of Psychology - Psychology

University of South Australia

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Candy Gerhardt