Candy Kah Ning Goh
Macgregor,Australia
Summary
With extensive experience in customer service roles within health-related fields, I am committed to achieving positive outcomes for clients in healthcare and support settings. As a compassionate professional, I strive to empower individuals through tailored support and advocacy. Currently pursuing a Master of Social Work, I aim to deepen my expertise, strengthen ethical decision-making, and develop a comprehensive understanding of social work practices and human laws to excel in the social services field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Ramsay Pharmacy
Forest Lake, Australia
05.2024 - Current
- Support pharmacy operations by assisting with medication preparation, order fulfilment, and inventory management
- Provide friendly and knowledgeable customer service, address inquiries, and guide customers through transactions
- Assist pharmacists in dispensing prescriptions accurately and addressing customer concerns
- Manage over-the-counter product displays, ensure proper stock rotation, and maintain cleanliness and organisation of the pharmacy counter and surrounding areas
Phlebotomist
Hobart Pathology
Hobart, Australia
10.2021 - 04.2024
- Conducted venepunctures and capillary punctures, collected, prepared, labelled, and stored blood and microbiological samples in various settings
- Obtained blood samples from patients across hospitals, collection centres, and home visits, ensuring adherence to safety protocols and patient comfort
- Efficiently liaised with nurses, patients, and clinical staff for information gathering, maintained high teamwork, and supported team members when assistance was needed
- Performed administrative tasks, including answering calls, facilitating patient inquiries, providing test collection information, and ensuring excellent customer service
- Maintained cleanliness and stock levels of pathology supplies, adhered to safety protocols and procedures
Food Services Officer
Royal Hobart Hospital
Hobart, Australia
05.2021 - 09.2022
- Maintained high standards of food preparation, production, service, meal distribution, ware washing, and cleaning in hospital service areas
- Liaised with healthcare workers, patients, and visitors, checking patient identification, dietary requirements, and food preferences for timely meal delivery
- Provided meal services to patients, visitors, and staff, observing dietary restrictions, and ensuring equipment returns promptly
- Complied with policy and protocol requirements, actively participating in mandatory education, training, and assessment
Laboratory Technician
Riversdale Estate Winery Lab
Cambridge, Australia
03.2021 - 12.2021
- Performed laboratory tasks, including sampling, labelling, testing, and reporting in accordance with company regulations
- Collaborated with winemakers and staff to conduct routine analyses, experiment tests, and maintain equipment
- Entered and managed data entry via Vintrace database for wine and fermentation analysis
- Ensured laboratory cleanliness, equipment maintenance, and inventory control within budget constraints
General Café Manager
63 Degree Expresso and Bar
Hobart, Australia
04.2019 - 01.2021
- Company Overview: (Café Restaurant)
- Executed daily cafe restaurant operations, including opening/closing procedures, cash handling, customer service, and staff supervision
- Achieved and exceed weekly sales targets through marketing promotions and staff training on upselling techniques
- Maintained 100% customer satisfaction through quality food and service, resolving customer complaints efficiently
- Implemented revised inventory systems focused on levels and storage conditions
- (Café Restaurant)
Volunteer, Co-Facilitator
Kids Dig Food
Brisbane, Australia
04.2018 - 06.2018
- Collaborated with dietitians and volunteers to run workshops promoting healthy eating habits for kids
- Assisted in preparing food, setting up cooking equipment, and facilitating activities to encourage food exploration
- Provided practical solutions and advice to families for creating healthy dining experiences for children
Volunteer, FoodREDI Co-Facilitator and Co-design
Queensland Australian Red Cross
Brisbane, Australia
03.2018 - 05.2018
- Educated program participants about the benefits of a healthy diet and physical activity
- Analysed and researched nutritious recipes based on participants' skills and preferences, demonstrating, and working closely with participants to run cooking sessions
- Conducted in-service training programs for cultural and First Aid support
Volunteer/Placement
Queensland Secondbite Organization
Brisbane, Australia
07.2017 - 10.2017
- Conducted research for the Regional Food Procurement Research Project, addressing logistical issues in procuring surplus food within Queensland regions
- Liaised with managers and co-workers to achieve research goals, proposing strategies and solutions to increase food donors or supplies
- Utilised online resources for food donor details and contribute to evaluation reports
Education
Master of Social Work - Social Work
Griffith University
Gold Coast, QLD07-2026
Diploma of Hospitality management -
Clinton Institute
Hobart, TAS08.2020
Bachelor of Nutrition Science -
Queensland University of Technology
Brisbane, QLD12.2017
Skills
- Effective Communication Skills
- Organisational Task Management
- Critical thinking
- Customer Service Proficiency
- Proficient Problem-Solving Abilities
- Administrative Proficiency
- Team Collaboration Skills
- Experienced in Engaging Diverse Audiences
Practice Framework
My social work practice framework is rooted in a strength-based and trauma-informed approach, emphasizing empowerment through recognizing individuals' inherent strengths and resilience. Drawing from my own experiences of navigating adversity, I focus on fostering confidence, autonomy, and self-efficacy in clients, encouraging active participation in their personal development.
Committed to trauma-informed care, I acknowledge the profound impact of past trauma on behaviors and emotions. Through empathy, active listening, and creating safe, non-judgmental spaces, I strive to support healing and personal growth.
As a first placement student, I am eager to broaden my knowledge in diverse fields, particularly in aged care and disability, exploring their intersections with mental health, homelessness, and complex conditions. This framework guides my practice in promoting resilience and honoring each person’s unique journey.
Certification
- QLD Full Driving Licence
- Student QLD Blue Card
- Student QLD NDIS Yellow Card
References
References available upon request.
Timeline
Pharmacy Assistant
Ramsay Pharmacy
05.2024 - Current
Phlebotomist
Hobart Pathology
10.2021 - 04.2024
Food Services Officer
Royal Hobart Hospital
05.2021 - 09.2022
Laboratory Technician
Riversdale Estate Winery Lab
03.2021 - 12.2021
General Café Manager
63 Degree Expresso and Bar
04.2019 - 01.2021
Volunteer, Co-Facilitator
Kids Dig Food
04.2018 - 06.2018
Volunteer, FoodREDI Co-Facilitator and Co-design
Queensland Australian Red Cross
03.2018 - 05.2018
Volunteer/Placement
Queensland Secondbite Organization
07.2017 - 10.2017
Master of Social Work - Social Work
Griffith University
Diploma of Hospitality management -
Clinton Institute
Bachelor of Nutrition Science -
Queensland University of Technology
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